Tier I Support

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$5 - $6 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Customer Support Specialist (Tier 1)
Contract Position | Remote | Philippiines
Hours: 7am-4pm / 8am-5pm / 9am-6pm US CT
$8-10 /hr

About This Opportunity

SSL is seeking ambitious customer support professionals who view a Tier 1 role as a launchpad, not a landing spot. This is a growth-oriented position designed for individuals who want to rapidly develop expertise in PKI, cybersecurity, and digital trust solutions.

If you're eager to master complex technical concepts, thrive in a fast-paced environment, and are committed to becoming a subject matter expert in SSL/TLS certificates and digital security, this role offers the mentorship, training, and clear progression path you're looking for.

Role Details

Employment Type: Independent Contractor

Location: Remote (must have reliable, high-speed internet with backup connectivity)

Schedule Flexibility Required: We're hiring for 7am-4pm / 8am-5pm / 9am-6pm US CT

What You'll Do

Customer Interaction & Problem Resolution

Serve as the first point of contact via chat, email, and video conferencing, delivering expert, courteous support across SSL's product portfolio

Provide step-by-step guidance for SSL/TLS certificates (DV, OV, EV), code signing certificates (standard and EV), document signing certificates, S/MIME email certificates, C2PA content credentials, and client authentication certificates

Diagnose and resolve technical issues including installation across web servers (Apache, Nginx, IIS), validation challenges, CSR generation, certificate deployment, and account management

Guide customers through the complete certificate lifecycle: application, domain/organization validation, issuance, installation, renewal, and revocation

Technical Documentation & Collaboration

Use Intercom (our ticketing platform) to meticulously document all interactions, troubleshooting steps, and resolutions

Escalate complex issues to Tier 2 with comprehensive case notes that prevent duplicate effort and accelerate resolution

Collaborate with validation, operations, and development teams to resolve cross-functional issues

Contribute to our knowledge base by identifying gaps and drafting clear, technical FAQs and troubleshooting guides

Continuous Learning & Skill Development (This is where you separate yourself from candidates just looking for any support job)

Proactively master SSL 's expanding product portfolio and stay current with PKI industry standards

Develop deep technical knowledge of networking fundamentals (DNS, HTTPS, TLS protocols, certificate chains, firewalls, port configurations)

Build expertise in public key infrastructure concepts: certificate authorities, validation types, trust chains, revocation (CRL/OCSP), cryptographic algorithms

Participate actively in training sessions, team meetings, and feedback discussions, applying insights to improve your performance

Quality & Performance Excellence

Maintain professional, empathetic communication that adapts to technical and non-technical audiences

Follow SLAs and best practices for ticket handling, prioritization, and resolution confirmation

Contribute customer feedback and identify recurring technical challenges that drive process improvements

Demonstrate problem-solving initiative and analytical thinking before escalating issues

What We're Looking For

Required Qualifications

Growth mindset: You're intellectually curious, embrace challenges, and see feedback as fuel for improvement

Technical aptitude: Comfortable learning complex technical concepts; prior experience with web technologies, DNS, or basic networking is a plus

Communication excellence: Outstanding written and verbal skills with the ability to explain technical concepts clearly

Schedule flexibility: Available for EU/Asia or Americas/EU shift coverage

Self-motivation: Thrives in remote environments with minimal supervision

Customer-first attitude: Patient, adaptable, and genuinely invested in customer success

Ideal Candidate Profile

2-3 years customer support experience, preferably in SaaS, cybersecurity, or technical environments

Familiarity with SSL/TLS certificates, PKI, or information security concepts

Experience with ticketing systems (Intercom, Zendesk, etc.)

Basic understanding of web servers, certificate installation, or system administration

Passion for cybersecurity and digital trust technologies

Track record of exceeding performance metrics and receiving positive customer feedback

Bonus Points

Exposure to code signing, document signing, or digital certificate technologies

Understanding of C2PA (Coalition for Content Provenance and Authenticity) or content authentication

Experience supporting B2B/enterprise customers

Multilingual capabilities

We're looking for someone who sees this role as the beginning of a cybersecurity career, not just another support job.

About SSL

SSL is a leading certificate authority providing digital certificates and PKI solutions that power trust and security for businesses globally. Our product portfolio includes SSL/TLS certificates, code signing certificates (including EV code signing with hardware tokens), document signing solutions, S/MIME email certificates, C2PA content credentials for media authenticity, and client authentication certificates.

To Apply: Please submit your resume along with a brief statement (3-4 sentences) explaining why you're seeking a growth-oriented Tier 1 role and what specific aspects of SSL's products or PKI technology interest you.

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0117
Total Execution Time	0.0131

GET DATA

No GET data exists

MEMORY USAGE

1,519,432 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Tier-I-Support-1714099

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0063 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1714099 LIMIT 1
0.0014	SELECT * FROM `employers` WHERE `employer_id` = 112736 LIMIT 1
0.0005	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1714099 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-24',ej.date_added) duration_days, DATEDIFF('2026-08-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-24',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1714099'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1714099
0.0009	`UPDATE employer_jobs SET hit_counts = '*Aug-21-2026=1182Aug-22-2026=192**Aug-24-2026=1' WHERE job_id= '1714099'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Aug-2026=1372' WHERE job_id= '1714099'`
0.0003	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1714099' AND status LIKE 'sent%' ORDER BY id DESC`
0.0002	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1714099
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '112736' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787570353
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Tier-I-Support-1714099
csrf-token	f346c63d2b3c0d068a8366a9d64b923f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.86
HTTP_DNT

Tier I Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?