Jamtek Electrical LLC

Tier 3 Remote IT Support

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Jan 4, 2026

JOB OVERVIEW

We are seeking a highly skilled Tier 3 Remote IT Support Specialist to handle advanced technical issues for our internal systems and MSP clients. This role serves as the highest level of technical escalation, while also remaining hands-on across all support levels when required.

Key Responsibilities (Tier 3)

- Act as the final escalation point for complex technical issues unresolved by Tier 1 and Tier 2.
- Perform advanced troubleshooting across systems, networks, and cloud environments.
- Manage internal and MSP client accounts, including:
- Microsoft 365
- User access, permissions, and licensing
- Account provisioning and deprovisioning
- Handle security-related configurations and i ---------- , including:
- MFA setup and enforcement
- Conditional Access policy configuration
- Secure access troubleshooting
- Account compromise and remediation
- Troubleshoot and support advanced network issues, including:
- Firewalls, VLANs, VPNs, routing, and switching
- Network performance and connectivity problems
- Provide advanced support for:
- Ubiquiti (Unifi) Networks
- VoIP systems
- Cloud-based and hosted services
- Conduct root cause analysis and implement long-term technical solutions.
- Maintain accurate documentation for complex issues and system configurations.
- When Tier 1/2 resources are unavailable, provide coverage across all support levels, including handling entry-level tickets such as:
- Password resets and account access issues
- Basic workstation and software troubleshooting
- Initial ticket intake and resolution
- Ensure tickets are properly documented, updated, and resolved according to priority and SLA.

Required Skills & Experience

- Proven experience in a Tier 3 or senior technical support role, preferably within an MSP.
- Strong expertise in:
- Microsoft 365 Admin, Azure AD / Entra ID
- Identity and access management (IAM)
- Account and security administration
- Advanced networking knowledge:
- Firewalls, routing, switching, VLANs, VPNs
- Hands-on experience with Ubiquiti (Unifi) environments
- Strong VoIP experience:
- SIP, PBX systems, call flow, and QoS troubleshooting
- setup, configuration, and troubleshooting
- Experience handling security i ---------- and access-related issues
- Ability to work independently and handle tickets end-to-end
- Strong written and verbal communication skills

If you meet these requirements and are passionate about providing advanced IT support, we encourage you to apply for this position. You will have the opportunity to work with cutting-edge technologies and make a significant impact on our clients' IT infrastructure.

Candidates interested in applying for this position should register at the link below
---------- /candidateportal

SKILL REQUIREMENT

Phone Support IT English Speaking

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Jamtek Electrical LLC

Tier 3 Remote IT Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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