Tier 1 Help Desk Technician Job

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TYPE OF WORK

Any

SALARY

$550-$800 per month

HOURS PER WEEK

40

DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

We are a growing managed IT services company looking for a Tier 1 Help Desk Technician to join our team full time. You will be the first line of support for our clients, solving everyday IT issues remotely and passing more complex problems to our senior technicians. This is a remote role, and we will train you on our tools and processes.
What you'll do
Remote support
• Troubleshoot Windows 10 and 11 issues, including performance, updates, drivers and software installs
• Handle password resets, account lockouts and multifactor authentication (MFA) setup
• Support Microsoft 365: Outlook, Teams, OneDrive, mailboxes and licensing
• Help users with SharePoint access, permissions, file sharing and syncing
• Fix printer and scanner issues, including drivers, queues and network printing
• Troubleshoot basic networking: WiFi, internet connectivity, VPN, DNS and IP settings
Tickets and communication
• Respond to tickets, phone calls and emails in a timely, friendly way
• Document steps taken and solutions clearly in each ticket
• Escalate issues you can't resolve to Tier 2 technicians with good notes
• Follow up with users to confirm the issue is fixed before closing the ticket
What we're looking for
Required
• 1 or more years of help desk or IT support experience
• Solid working knowledge of Windows and Microsoft 365
• Comfortable using remote support tools to help users
• Clear communicator who can explain tech in simple terms
• Patient, organized and able to work independently
• Reliable internet and a quiet place to work
Nice to have
• Microsoft 365 Admin Center or Entra ID (Azure AD) experience
• Experience with an MSP or a ticketing system such as Zoho Desk
• CompTIA A+, Network+ or Microsoft certifications
Schedule and pay
• 40 hours per week, 5 days per week
• Mostly 8:00 AM to 5:00 PM Pacific Time; some Saturday or Sunday shifts possible
• Pay: [add pay range]
• Bonus opportunities and room to grow into Tier 2 as the company grows

SKILL REQUIREMENT
Microsoft 365 Helpdesk Support Network Troubleshooting
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