Technical Support for Printer Repair

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: TYPE OF WORK

Full Time

: SALARY

$4.00/hour

: HOURS PER WEEK

40

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

Overview:

Provide guidance and real-time assistance to field technicians (CEs) during printer repair and related service activities.

Key Responsibilities:

-Provide real-time technical support to Customer Engineers (CEs) working on printer diagnostics, repairs, and installations.
-Assist with troubleshooting hardware, print quality issues, error codes, and connectivity problems across multiple printer brands (e.g., HP, Lexmark, Xerox, Konica etc.).
-Act as an escalation point for complex or unresolved technical issues.
-Coordinate with manufacturers and vendors for advanced troubleshooting and case management.
-Monitor active service tickets to ensure timely updates, proper documentation
-Communicate with internal teams and clients regarding issue status, risks, and resolutions.
-Ensure accuracy in reporting, asset documentation, and case handling.

Skills & Competencies:

-Strong knowledge of printer hardware, troubleshooting, and repair processes.
-Excellent problem-solving and analytical skills.
-Ability to provide clear guidance under time-sensitive situations.
-Strong communication and team coordination skills.
-Experience with ticketing systems and remote support tools.

Objective:

To ensure high-quality technical support for field operations, minimize downtime, and improve first-time fix rates while maintaining strong support for Customer Engineers in the field.

SKILL REQUIREMENT

Technical Support Customer Service Helpdesk Support

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Technical Support for Printer Repair

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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