Cxstomer

Technical Support Specialist (Voice) – Family Safety Tech Client | $6/hr + Weekly Pay

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: TYPE OF WORK

Full Time

: SALARY

$6.00 USD /hr (paid weekly)

: HOURS PER WEEK

40

: DATE UPDATED

Aug 27, 2026

JOB OVERVIEW

We're hiring a Technical Support Specialist to support a US-based client that builds digital safety products for families — phones, smartwatches, and home internet monitoring tools that help parents protect their kids online.

This is a phone-heavy role (90% calls), with some email support through Intercom. You'll be the first point of contact for customers troubleshooting Tier 1 issues, so clear spoken English and patience with non-technical users matter more than anything else.

What You'll Do

Answer inbound calls and emails via Intercom
Troubleshoot Tier 1 technical issues efficiently
Document every interaction thoroughly
Escalate complex cases to the right team
Flag recurring issues to help the team improve
Hit daily quality, productivity, and CSAT targets

What We Need

2+ years phone-based tech support experience
1+ year email support experience
Tier 1 troubleshooting experience in B2C
Strong spoken English (B2+ minimum)
Comfortable working independently, remote
Intercom or similar helpdesk experience is a plus

Home Office Requirements

Intel i5 (11th Gen+), Ryzen 5 (2021+), or Apple M2+
16GB RAM minimum
Windows 11 (22H2+) or macOS Tahoe (26)+
50 Mbps up/down internet, with backup internet + backup power

Schedule & Pay

$6.00 USD/hour, paid weekly, plus 13th-month bonus
Paid training: Mon–Fri, 9AM–5PM EST, starting October 9
Post-training: full-time, 40 hrs/week, AM or PM shifts
Paid breaks and lunch
100% remote, stable schedule — no last-minute shift changes

If you're a strong phone communicator who genuinely enjoys walking people through tech problems calmly, we'd love to hear from you.

SKILL REQUIREMENT

Email Support Technical Support Phone Support

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Job Post	Reporter	Rank	Reason	Date

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Cxstomer

Technical Support Specialist (Voice) – Family Safety Tech Client | $6/hr + Weekly Pay

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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