Dygital Dynamic Call Center Services

Technical Support Specialist (Printer Repair – Remote Support)

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: TYPE OF WORK

Full Time

: SALARY

27,200-32,000

: HOURS PER WEEK

40

: DATE UPDATED

Apr 3, 2026

JOB OVERVIEW

PLEASE READ BEFORE YOU APPLY! MUST HAVE AN EXPERIENCE!

Send your resume to: ----------

GRAVEYARD SHIFT (Schedule of shifts vary)

Overview

The Technical Support Specialist is responsible for providing real-time guidance and technical assistance to Customer Engineers (CEs) handling printer repair, diagnostics, and installation in the field. This role ensures efficient issue resolution, minimizes downtime, and supports high-quality service delivery across multiple printer brands.

Key Responsibilities

*Provide real-time technical support to Customer Engineers (CEs) during printer diagnostics, repairs, and installations.

*Troubleshoot hardware issues, print quality concerns, error codes, and connectivity problems across various printer brands (e.g., HP, Lexmark, Xerox, Konica Minolta).

*Serve as an escalation point for complex or unresolved technical issues.

*Coordinate with manufacturers and vendors for advanced troubleshooting and case resolution.

*Monitor active service tickets to ensure timely updates, proper documentation, and closure.

*Communicate effectively with internal teams and clients regarding issue status, risks, and resolutions.

*Ensure accuracy in reporting, asset documentation, and overall case handling.

Skills & Competencies

*Strong knowledge of printer hardware, repair processes, and troubleshooting techniques.

*Excellent analytical and problem-solving skills.

*Ability to provide clear and concise technical guidance in time-sensitive situations.

*Strong communication and collaboration skills.

*Experience using ticketing systems and remote support tools.

SKILL REQUIREMENT

Technical Support IT Network Troubleshooting

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Job Post	Reporter	Rank	Reason	Date

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Dygital Dynamic Call Center Services

Technical Support Specialist (Printer Repair – Remote Support)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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