Cxstomer

Technical Support Specialist (Phone-Based) – Help Families Stay Safe Online | $6/hr

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: TYPE OF WORK

Full Time

: SALARY

$6.00 USD /hr (paid weekly)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

Are you the kind of person who can calmly walk a stressed-out parent through a tech problem on the phone? We're looking for someone like you.

Our client builds digital safety products — phones, smartwatches, and home internet monitors — that help parents keep their kids safe online. As their Technical Support Specialist, you'll be the friendly, patient voice on the other end of the line when customers need help.

Heads up: this role is 90% phone calls, with email support on the side through Intercom. If you love troubleshooting but don't enjoy being on calls most of the day, this one's probably not for you — and that's okay!

A Day in This Role

Take inbound calls and emails from customers
Troubleshoot Tier 1 issues step by step
Log every interaction clearly and accurately
Pass along tougher cases to the right team
Spot patterns in customer issues and share them
Aim for daily quality, speed, and satisfaction goals

You're a Good Fit If You Have

2+ years of phone tech support experience
1+ year handling email support
Tier 1 troubleshooting background (B2C)
Confident, clear spoken English (B2+)
A quiet, reliable home office setup
Bonus: experience with Intercom or similar tools

Setup You'll Need

Intel i5 11th Gen+/Ryzen 5 2021+/Apple M2+, 16GB RAM
Windows 11 (22H2+) or macOS Tahoe 26+
50 Mbps internet, plus backup internet and backup power

What You Get

$6.00/hour, paid weekly + 13th-month bonus
Paid training starting October 9 (9AM–5PM EST)
Full-time, 40 hrs/week after training, AM/PM shift options
Paid breaks and lunch, 100% remote, stable schedule

Apply if you're ready to be the calm, helpful voice families can count on.

SKILL REQUIREMENT

Email Support Technical Support Phone Support

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Cxstomer

Technical Support Specialist (Phone-Based) – Help Families Stay Safe Online | $6/hr

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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