Technical Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

$535.00 - $650.00 CAD per month

: HOURS PER WEEK

40

: DATE UPDATED

Jan 6, 2026

JOB OVERVIEW

About Breadstack:
Breadstack empowers retailers with a modern commerce platform designed to drive online sales, improve operational efficiency, and deliver strong digital shopping experiences. Our all-in-one solution integrates inventory, order management, payments, delivery, shipping, and eCommerce, supported by real-time data protection, dynamic promotions, and flexible fulfillment options.

We are recognized by our customers for delivering high-quality, responsive, and reliable support. Our Customer Success team is a core part of how we help retailers compete, grow, and adapt in a fast-moving, highly regulated industry.

Role Summary:
The Technical Support Specialist is the front line of customer help at Breadstack. You will support customers through live chat, phone, and email, solve product issues, and guide users with clarity and care. You’ll work closely with Product, Engineering, and Operations to turn problems into improvements.
This role blends technical problem-solving, clear communication, and customer empathy.

What You’ll Do:
-Respond to customer questions via live chat, phone calls, and email
-Troubleshoot product issues and guide users step by step
-Identify bugs, document them clearly, and escalate when needed
-Reproduce issues and gather logs, screenshots, or error details
-Help customers understand features, workflows, and best practices
-Track tickets accurately in our support system
-Follow up to ensure issues are fully resolved
-Contribute to internal docs and customer help articles
-Share customer feedback with Product and Engineering

What Success Looks Like:
-Customers feel heard, helped, and confident using Breadstack
-Issues are resolved efficiently without unnecessary back-and-forth
-Clear notes allow teammates to step in seamlessly
-Patterns and repeat issues are surfaced early

Skills & Experience:
-1–3 years in technical or SaaS customer support
-Experience supporting users via chat, phone, and email
-Strong troubleshooting mindset—you enjoy finding the root cause
-Clear written and spoken communication
-Comfortable learning new tools and systems quickly
-Experience with ticketing system such as Jira
-Excellent written and verbal communication skills
-Has demonstrated the ability to quickly learn complex technical products and apply that knowledge to solve customer issues

Nice to Have:
-B2B SaaS experience
-Experience supporting non-technical users
-Familiarity with POS, APIs, or browser dev tools
-Past work with startups or fast-growing teams

Working Requirements:
-Available to work in PST time from Thursday to Monday 10am to 6pm
-Have a stable and reliable internet connection
-Can jump on video calls with the team when needed
-Accept monthly salary through Wise
-Comfortable with a monthly salary of $600-$800

SKILL REQUIREMENT

Technical Support Customer Service Communication

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Technical Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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