Technical Support & Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

$5 per hour / $900 per month

: HOURS PER WEEK

45

: DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

Heallist ( ---------- ) is a software platform that supports holistic health practitioners in managing and growing their practice, including profiles, bookings, payments, and scheduling, while helping clients find the right practitioner for their needs. We are a lean global team seeking a technically skilled professional to lead our support function and assist with day-to-day operations.

The ideal candidate enjoys solving problems and is equally comfortable guiding a user through a solution on a live call and documenting an issue clearly for the development team. Technical support is the primary responsibility of this role. As support volume allows, the position also includes user onboarding, CRM management, email campaigns, reporting and partner coordination.

Key Responsibilities

Technical Support
- Manage the support ticket queue in HubSpot, including triage, response, follow-up and resolution
- Troubleshoot user issues within the Heallist platform, including bookings, account access, profile setup and integrations
- Reproduce and investigate reported issues, and submit detailed bug reports, including steps to reproduce, expected and actual behavior, screen recordings and browser/device information
- Test fixes once released and confirm resolution with users
- Create and maintain help center articles based on recurring support questions
- User Onboarding
- Conduct live onboarding sessions via Zoom, guiding new practitioners through profile, service and booking setup
- Provide live troubleshooting via Zoom when issues are best resolved in conversation

Operations
- Build and send newsletters and email campaigns in HubSpot
- Manage CRM tasks
- Track marketing campaigns and prepare performance reports
- Coordinate with partners on content deliverables and timelines, and maintain accurate records of status
- Use AI tools such as Claude to increase efficiency

Requirements

- Minimum 2 years of technical support experience for a SaaS product or web application (call center experience alone is not sufficient)
- Demonstrated experience writing bug reports for a development team
- Working knowledge of browser developer tools and cross-browser/device testing
- Hands-on experience with HubSpot (Service Hub, marketing or CRM) or strong experience with a comparable platform
- Proficiency with ClickUp, Slack and Google Docs/Sheets
- Regular use of AI tools in a professional setting, with a clear understanding of their limitations
- Excellent written and spoken English
- Confidence communicating with users on live video calls, with the ability to explain technical steps clearly to non-technical users
- Ability to compile accurate, clear reports from CRM and campaign data
- Professional, timely follow-up with external partners
- Strong organizational skills, attention to detail and the ability to follow instructions precisely
- Availability to work full-time, 9:00 AM to 6:00 PM US Eastern Time, Monday to Friday
- Reliable internet connection and personal computer

Preferred Qualifications
- Experience with booking or scheduling platforms
- Interest in the health and wellness industry

Application Process

- All applicants must complete our online application (about 10 minutes): ----------
- You’re welcome to also message us a short cover letter here, but we only review applicants who have submitted the form.
- Shortlisted candidates will be invited to complete a short practical assessment.

SKILL REQUIREMENT

HubSpot CRM Customer Support Technical Support

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Technical Support & Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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