Cxstomer

Technical Support Agent (Voice) – 100% Remote

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$6.00 USD /hr (paid weekly)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

Cxstomer is hiring experienced voice-based Technical Support Agents to support one of our family technology clients. You'll help customers troubleshoot and use products such as mobile phones, smartwatches, and home internet safety solutions.

This is a phone-first role. Most of your shift will be spent on inbound calls, with occasional email support in between. If you're looking for a chat-only or back-office role, this isn't the right fit — but if you're confident on the phone, enjoy solving technical problems, and take pride in a great customer experience, we'd love to hear from you.

Why Join Cxstomer?

- 100% Remote – Work from home
- Weekly USD Pay ($6.00/hour)
- Paid training from Day 1
- 13th Month Bonus
- Stable full-time schedule
- Paid breaks
- Career growth opportunities

What You'll Do

- Answer inbound customer phone calls as your primary responsibility, using Intercom
- Handle occasional email tickets between or alongside calls
- Troubleshoot Tier 1 technical issues involving consumer technology products
- Guide customers through technical solutions in a clear, friendly manner
- Document customer interactions accurately
- Escalate complex issues when needed
- Meet quality, productivity, and customer satisfaction goals

Minimum Qualifications

We're looking for candidates with:

- At least 2 years of phone-based Technical Support experience — this is a strict requirement
- Experience providing customer support over email
- Experience supporting B2C (consumer) customers
- Experience troubleshooting Tier 1 technical issues
- Excellent spoken and written English
- Ability to explain technical concepts in simple, easy-to-understand language over the phone
- Comfortable working independently in a remote environment

Applicants without phone-based technical support experience will not be considered.

Nice to Have

- Experience using Intercom or similar help desk software
- Experience supporting consumer electronics, mobile devices, networking equipment, or smart home products

Home Office Requirements

- Intel i5 (11th Gen+) / AMD Ryzen 5 (2021+) / Apple M2 or newer
- Minimum 16 GB RAM
- Windows 11 (22H2+) or macOS Tahoe (26)+
- Minimum 50 Mbps download and upload speed
- Backup internet connection
- Backup power source
- Quiet, noise-free workspace suitable for phone calls
- USB noise-canceling headset

Schedule

Training (Paid)
Monday–Friday
9:00 AM – 5:00 PM EST
Approximately 5 weeks

After Training

- Full-time (40 hours/week)
- Thursday–Monday or Saturday–Wednesday
- AM or PM shifts available
- Paid breaks

Compensation

- $6.00 USD/hour
- Paid weekly
- Approximately ₱360/hour
- Full-time (40 hours/week)

We're Looking For Someone Who

- Is confident and comfortable spending most of the day on the phone
- Enjoys troubleshooting technical issues
- Communicates clearly with customers in real time
- Stays calm under pressure
- Can multitask while maintaining accurate documentation
- Wants to build a long-term remote career

How to Apply

Please make sure your resume is attached to your application.

Along with your application, please submit a short voice recording (unscripted — just speak naturally) answering:

1. What types of products have you provided tech support for?
2. What's your favorite thing to do outside of work?

This helps us hear your natural speaking voice and communication style before the interview stage.

Hiring Timeline

Applications are reviewed as they're received.
Training starts October 9, 2026.
Apply today if you meet the minimum qualifications.

SKILL REQUIREMENT

Email Support Technical Support Customer Service

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Cxstomer

Technical Support Agent (Voice) – 100% Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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