Technical Specialist at Growing Climate Tech Company

About me:
Hi, I’m David, an engineer and entrepreneur who started Floe Inc, a climatetech startup spun out of MIT and Yale that has developed the smart, cost-effective, and environmentally-friendly solution to address dangerous ice and snow buildup on roofs in the winter.

Rooftop ice and snow buildup is a significant problem since it causes major leaks, roof collapse, and dangerous icicles. We are working with some of the top malls, warehouses, ski resorts, and commercial store chains across the US and Canada. Compared to existing solutions, our product reduces costs and carbon emissions by more than 40% and 99% respectively.

We pride ourselves on our innovative approach and our dedication to customer satisfaction. Join our dynamic team and contribute to our mission of excellence.

Job Summary:
We are seeking a highly skilled and motivated Technical Specialist to help move our company forward. The Technical Specialist will play a crucial role in ensuring the smooth and efficient operation of our technical and business processes. This position involves supporting various engineering functions, troubleshooting issues, and providing excellent service to both internal and external stakeholders. The ideal candidate is highly organized, detail-oriented, and capable of working in a fast-paced environment.

We hope to make this hire as soon as possible. This role will start off as hourly for the first few months, but hope to make this a permanent, salaried role. We would love to work with you over the next few years as the company grows!

Key Responsibilities:
Operational Support: Assist in the daily operations of the company, ensuring processes run smoothly and efficiently.
This includes:
-Developing custom-engineered product proposals tailored to customers’ individual needs.
-Using and improving upon custom tools, calculators, and spreadsheets for product proposal estimations
-Managing order fulfillment operations such as creating packing lists and shipping labels
-Managing our inventory database
-Managing the onboarding and setup processes for new customer devices in our monitoring dashboard
-Maintaining a pricing log of core components and sourcing alternatives
-Managing suppliers and vendors and placing orders
-Monitoring and measuring product performance
-Creating and updating installation guides and operating manuals for various products and accessories

Customer Service Support: Provide exceptional support to internal and external customers, addressing inquiries and resolving issues in a timely manner.

-Troubleshooting: Identify and resolve operational issues promptly, escalating problems as necessary.
-Documentation and Data Management: Maintain and organize accurate records and documentation, ensuring data integrity and accessibility.
-Process Improvement: Identify areas for improvement in current processes and recommend solutions to enhance efficiency.
-Communication: Serve as a liaison between different departments, facilitating effective communication and collaboration.
-Reporting: Generate regular reports on operational performance and assist in analyzing data to inform decision-making.
-Compliance: Ensure all operations comply with company policies, procedures, and relevant regulations.

Qualifications:
-Education: Bachelor’s degree in engineering, STEM, or a related field preferred.
-Experience: 2+ years of experience in an engineering, technical, operations support, or similar role.
-Strong organizational and multitasking abilities.
-Excellent problem-solving skills and attention to detail.
-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
-Clear understanding of foundational mathematical and mechanical concepts
-Excellent phone, email and instant messaging communication skills
-Must be self-motivated and able to work independently in a home office/virtual office environment with a strong, reliable internet connection and proficiency with instant messaging, Teams, Skype, Zoom, and Google Suite.
-Strong communication skills and proficiency in English (written and verbal)
-Ability to work independently and as part of a team.
-Adaptability to changing priorities and environments.
-Strong work ethic and a proactive approach to tasks.
-Knowledge of online calendars and scheduling (e.g. Google Calendar)

Preferred Skills:
-Experience with Adobe Illustrator, Inkscape, or similar graphic design tools
-Experience with CAD, including Solidworks, OnShape, AutoCAD, or similar software
-Experience with or knowledge of irrigation systems and the basic concepts in physics that govern how they are designed
-Experience with procurement and inventory management
-Experience with Customer Support

What We Offer:
-Opportunities for professional development and growth.
-A collaborative and supportive work environment.
-The chance to make a significant impact within a leading organization.

If you have any sample work, please attach them as welI. If you are interested in this position, please tell me why you would be a good fit, ideal hourly range, and write in red at the beginning of your message the URL of our website. Thank you!