Technical Customer Support (Robot Pilot) - 100% Remote, Independent Contractor)

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: TYPE OF WORK

Any

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Jan 23, 2026

JOB OVERVIEW

We are Starlife, a humanoid robotics company turning physical jobs into remote work. We believe that instead of replacing jobs, humanoids can create jobs, unlocking a world where anyone can do any physical job from anywhere, starting with healthcare reception.

Robot Pilot is a brand-new role, and we are looking for exceptional people to help define what great looks like while delivering reliable, high-quality experiences to customers worldwide.

Your Mission

Pilot humanoid robots remotely to support customers anywhere in the world, executing tasks accurately, efficiently, and professionally while maintaining high standards for quality and service.

Key Responsibilities

You will be responsible for:
- Achieving 4.0+/5.0 customer satisfaction across all interactions, with less than 5% complaints by Month 3
- Completing task workflows including customer service, system navigation, and object manipulation within target time windows while maintaining quality standards by Month 1
- Maintaining 98%+ attendance and punctuality for scheduled shifts, with proactive communication for any schedule changes
- Achieving full certification on robot operation within 48 hours of onboarding, including basic troubleshooting without escalation
- Providing three or more actionable product or process improvement suggestions per month that are validated as valuable by the team

What We're Looking For

We are looking for Robot Pilots who demonstrate:
- Compassionate Communication: Warm, clear, and adaptable; puts customers at ease and handles difficult interactions with composure
- Technical Adaptability: Learns software and tools quickly; navigates systems confidently; troubleshoots basic issues independently
- Attention to Detail: Accurately enters information, follows protocols precisely, and catches errors before they propagate
- Composure Under Pressure: Remains calm and effective during technical issues or customer frustration
- Reliability & Professionalism: Shows up on time, communicates proactively, and takes ownership of responsibilities
Coachability: Receives feedback openly, implements improvements quickly, asks questions, and actively seeks growth

Why This Role Matters

Robot Pilot is an entirely new job category, and we believe it will be one of the fastest-growing jobs of the 2020s and beyond.

This role directly supports Starlife’s mission of transforming physical work into remote work and helps establish the standards that will shape this function globally.

Role Details:

- Position: Independent Contractor – Robot Pilot
- Hours: 40+ hours per week
- Location: 100% Remote with strong career growth
- Commitment: Long-term (12+ months)
- Can start ASAP (in 2 weeks)

Tech Setup Requirements:

Applicants must have the following minimum setup to perform the role effectively:
- Reliable high-speed internet (minimum 50 Mbps download / 10 Mbps upload recommended)
- Own computer or laptop capable of running required software
- Dual monitor setup preferred for efficiency (not required but highly recommended)
- Quiet, distraction-free workspace suitable for remote work

How to Apply:

Please include the following in your application:
- A brief introduction about yourself
- Why this role interests you
- Your remote setup (internet speed, workspace)
- Relevant experience aligned with the core skills above

SKILL REQUIREMENT

Customer Support Technical Support Attention to Detail

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Technical Customer Support (Robot Pilot) - 100% Remote, Independent Contractor)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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