Technical CSM

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: TYPE OF WORK

Full Time

: WAGE / SALARY

Php 24,000 - 30,000 based on exp

: HOURS PER WEEK

40

: DATE UPDATED

May 4, 2026

JOB OVERVIEW

The Mission
Vars Health needs a high-bandwidth, technically-minded junior operator who thrives in the gray area between Customer Success, Product, and is a "jack of all" trades.

As our Technical CSM / Chief of Staff hybrid, you will be the primary bridge between our most complex customers and our internal roadmap. When you aren't ensuring our clients are seeing massive ROI, you’ll be working directly with the leadership team to build the systems, processes, and documentation that allow us to scale. You are a hustler who sees a gap and fills it before being asked.

Your Dual-Threat Responsibilities
1. The Technical CSM (External Growth)
Onboarding & Integration: Lead the technical deployment for high-touch enterprise clients. You can talk API logic with developers and business value with customers in the same hour.

Retention: Own a book of business, ensuring renewal and identifying upsell opportunities by becoming an indispensable partner.

Product Advocacy: Translate customer pain points into actionable technical requirements for the Engineering team.

Troubleshooting: Act as the "Tier 1.5" support for your accounts—you don’t just report bugs; you investigate them.

2. The Chief of Staff (Internal Scale)
Special Projects: Take "messy" problems off the CEO/Founder’s plate—whether that’s researching a new market, vetting a CRM, or building an automated reporting dashboard. Some of this could be strategic, while others could be plain old grunt work.

Operational Excellence: Build the "Success Playbook." You’ll document processes that don’t exist yet to ensure the team stays lean and efficient.

Cross-Functional Glue: Ensure communication flows seamlessly between Sales, Product, and Support. You are the "Jack of all Trades" who can jump into any department to unblock a project.

Who You Are
A "Figure-It-Out" Specialist: You don’t need a manual. You are comfortable with ambiguity and have a "bias for action."

Technically Fluent: You understand SaaS architecture. You might not be a developer, but you’re comfortable with APIs, SQL, webhooks, or CSS/HTML.

Hyper-Organized: You can manage 20 customer accounts while simultaneously tracking three internal strategic initiatives without dropping a ball.

High EQ + High IQ: You can navigate difficult renewal conversations with empathy and solve complex logic puzzles with ease.

The Hustler Mentality: You believe no task is too small (writing a help article) or too big (restructuring our onboarding flow).

Qualifications
Experience: 1.5 to 2+ years in a Technical CSM, Sales Engineering, or Operations role within a high-growth SaaS startup.

The Toolkit: Mastery of tools like Slack, Notion/Linear, HubSpot/Salesforce, and Loom. Bonus points for automation tools like Zapier or Make.

Communication: Exceptional written and verbal skills. You can simplify the complex.

Education: We care more about your "portfolio of impact" than your degree. Prove you’ve built things and solved hard problems.

Why This Role?

This is a "career accelerator" position. You will have a front-row seat to how a SaaS company is built and scaled.

Are you ready to build

SKILL REQUIREMENT

Customer Support Management Technical Support English Speaking

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Technical CSM

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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