MYDWARE IT Solutions Inc. -
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TYPE OF WORK
Full Time
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SALARY
1100 to 1600 /mo USD
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HOURS PER WEEK
40
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DATE UPDATED
Jan 5, 2026
About MYDWARE IT Solutions Inc.
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MYDWARE is a fast-growing managed services provider focused on delivering cybersecurity-first solutions, cloud technologies, and exceptional customer experiences. We help businesses leverage technology to achieve their goals while building long-term partnerships rooted in honesty, integrity, and responsiveness. If you are passionate about client success and thrive in a role where communication and leadership matter most, this is the opportunity for you.
Why this role matters
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The Technical Account Manager is the face of MYDWARE for our clients. You will be their trusted advisor, ensuring they receive outstanding service and proactive solutions. This role is ideal for someone who loves building relationships, solving problems, and leading conversations that drive client satisfaction and business growth.
What you will do
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Client Relationship and Success
- Act as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded.
- Build strong, lasting relationships and maintain high levels of client satisfaction.
- Schedule and lead regular client meetings to review performance, address concerns, and identify opportunities for improvement.
- Monitor client sentiment and proactively resolve issues before they escalate.
Service Oversight and Process Improvement
- Oversee help desk performance to ensure timely responses and SLA compliance.
- Identify gaps in service delivery and work with internal teams and vendors to implement improvements.
- Assist in creating and managing technician schedules using tools like Microsoft Shifts.
- Spot recurring issues and collaborate with technical teams to design long-term solutions.
Growth and Advisory
- Understand client business needs and identify additional services that add value.
- Present clear business cases for service enhancements and technology upgrades.
- Audit license usage and ensure alignment with client contracts.
What you bring
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Experience
- Proven success in client account management with a history of driving customer satisfaction and retention.
- Experience identifying service delivery issues and implementing process improvements.
- Leadership experience—comfortable speaking up, influencing decisions, and guiding teams.
Skills and Attributes
- Exceptional communication skills in English, both written and spoken.
- Strong interpersonal skills and a genuine passion for helping clients succeed.
- Ability to manage multiple priorities and stay organized in a fast-paced environment.
- Problem-solving mindset with confidence to point out issues and propose solutions.
Technical Understanding
- Conceptual knowledge of MSP operations and IT fundamentals (networking, servers, cloud, security).
- Familiarity with Microsoft 365 tools such as Teams, SharePoint, and Exchange.
- Awareness of RMM, PSA, and IT documentation platforms is a plus—but not required.
How we work
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- Full-time remote position (40–50 hours per week).
- Dedicated work machine required, secured per company policy.
- Occasional weekend work for projects or migrations.
- You report directly to the CEO and play a key role in client success.
Compensation and Growth
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- Competitive salary with clear progression tied to performance and KPIs.
- Regular reviews and opportunities for advancement based on initiative, certifications, and leadership.
- Extra pay available if you work weekends
Benefits and PTO
- Benefits after 90-day probation, including 13th month bonus and paid training/certifications.
- PTO accrues after probation (12 days annually).
Ideal Candidate
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You are a "people person" who loves being front and center with clients. You communicate clearly, lead confidently, and take ownership of client success. You are proactive, organized, and not afraid to speak up when something needs improvement.
How to apply
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To be considered for this role, you must submit ALL of the following:
1) Your resume highlighting relevant experience.
2) Computer specifications including:
- Memory (RAM)
- CPU model
- Windows version
3) A short video recording of yourself (2–3 minutes) answering these points:
- Why you believe you are a great fit for this role.
- Briefly describe a time you led a client business review that improved satisfaction or retention. What changed and how did you measure success?
- Any previous experience you have in a similar role.
IMPORANT NOTE: Please send all items together when applying. Applications missing any of the above will not be considered.
