Team Leader / Office Start-up Lead – BPO Customer Service (up to ₱40,000/month, Clark Office-based)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

₱35,000 – ₱40,000/month

: HOURS PER WEEK

48

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

About HK 24-BPO

HK 24-BPO is a fast-growing customer service outsourcing company serving cross-border e-commerce brands. We partner with Amazon and Shopify sellers across smart electronics, smart home, wearables, and audio product categories. Backed by our proprietary AI + human customer service system, we deliver reliable, high-quality support to customers around the world. We are now expanding our office-based team in Clark, Pampanga, and looking for a strong Team Leader / Office Start-up Lead to help us build and manage the local team from the ground up.

About the Job

We are hiring an office-based Team Leader in Clark, Pampanga (Angeles City area). This is not a remote position - you will play a key role in supporting the start-up and daily operations of our local office, including recruitment support, team onboarding, attendance management, daily supervision, performance tracking, and coordination with the China management team. This role is ideal for someone with BPO team leader experience who is organized, hands-on, and comfortable helping a new office grow from the early stage.

What You'll Do:

- Help set up and support the daily operation of the Clark office
- Assist with local recruitment, screening, interviews, and onboarding of customer service agents
- Manage daily attendance, schedules, shift arrangements, and basic team discipline
- Supervise customer service agents and ensure daily work targets and quality standards are met
- Provide coaching, guidance, and support to agents on performance, communication, and SOP compliance
- Monitor daily productivity, quality, and response performance
- Prepare daily / weekly team reports for the management team
- Help build and improve local office processes, SOPs, and team rules
- Coordinate closely with the China management team on staffing, performance, and operational priorities
- Support team culture building and maintain a professional office environment

What You Bring:

- 2+ years of experience as a Team Leader, Supervisor, Senior Agent, or similar role in a BPO / customer service environment
- Experience in recruitment, onboarding, or office administration is a strong plus
- Strong people management and communication skills
- Good English communication skills, both written and verbal
- Highly organized, responsible, and able to manage daily office operations independently
- Comfortable working in a start-up environment where processes are being built
- Able to solve problems quickly and work with remote management teams
- Experience with e-commerce, Amazon / Shopify support, smart home, electronics, or technical customer service is a plus
- Based in or willing to relocate to Clark / Angeles City, Pampanga

What We Offer:

- Competitive salary: ₱35,000 – ₱40,000 per month, based on experience
- Office-based position in Clark / Angeles City — stable, professional work environment
- A key leadership role in building a new local office and team from the ground up
- Opportunity to grow into Operations Manager / Site Lead as the team expands
- Comprehensive initial training and onboarding (fully funded by us)
- Double pay on public holidays and additional bonuses
- Be part of a fast-growing company combining AI tools with human customer service expertise

---

Location: Clark, Pampanga (Angeles City) - Office-based
Language Requirements: English
Time Type: Full time
Hours: 48 hours per week

SKILL REQUIREMENT

English Speaking Customer Service Team Leadership

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0168
Total Execution Time	0.0186

GET DATA

No GET data exists

MEMORY USAGE

1,531,216 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Team-Leader-Office-Start-up-Lead-BPO-Customer-Service-up-to-40000month-Clark-Office-based-1746568

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0090 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1746568 LIMIT 1
0.0011	SELECT * FROM `employers` WHERE `employer_id` = 428953 LIMIT 1
0.0006	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1746568 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-16',ej.date_added) duration_days, DATEDIFF('2026-10-16',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-16',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1746568'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1746568
0.0009	`UPDATE employer_jobs SET hit_counts = '*Oct-08-2026=367Oct-09-2026=185Oct-10-2026=18Oct-11-2026=2Oct-12-2026=3*Oct-16-2026=2' WHERE job_id= '1746568'`
0.0009	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=577' WHERE job_id= '1746568'`
0.0010	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1746568' AND status LIKE 'sent%' ORDER BY id DESC`
0.0005	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1746568
0.0009	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '428953' AND `date_added` >= '2022-06-08'
0.0009	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792126007
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Team-Leader-Office-Start-up-Lead-BPO-Customer-Service-up-to-40000month-Clark-Office-based-1746568
csrf-token	bb07cfcb393916d95880dbd56962ab96

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.145
HTTP_DNT

Team Leader / Office Start-up Lead – BPO Customer Service (up to ₱40,000/month, Clark Office-based)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?