Token of Trust

TECHNICAL SUPPORT ENGINEER (INTEGRATIONS, QA, APIs) - US HOURS | G2 AWARD-WINNING US COMPANY

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: TYPE OF WORK

Full Time

: SALARY

STARTING $900-$1200 / mo USD

: HOURS PER WEEK

40

: DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

Remote (Philippines) | Full-Time | Long-Term Role

You’re not looking to gig hop — you’re looking to build a career with a high-performing US-based team.

If you’re strong at troubleshooting, clear communication, and taking ownership, this role will feel right.

We’re hiring a Technical Support Engineer to help us solve real problems, improve systems, and grow into deeper technical responsibility over time.

We’re hiring a Technical Support Engineer to help us:

* resolve real customer issues
* improve QA and release confidence
* support go-lives and integrations
* reduce unnecessary interruptions to development
* strengthen how support, operations, and development work together

This is not entry-level support.
This is not a pure QA role.
This is not a junior developer role.

This is a hands-on technical role for someone who can work through ambiguity, think clearly, and move problems toward resolution without constant direction.

You do not need to be a full software engineer. But you do need to be comfortable with technical systems, structured data, debugging, and learning fast.

This role is a strong fit for someone from:

* technical support
* implementation support
* support engineering
* QA
* technical operations

ABOUT TOKEN OF TRUST

Token of Trust is a G2-recognized, award-winning platform that helps regulated ecommerce businesses verify consumer identities and comply with excise tax and reporting requirements.

We operate at the intersection of ecommerce, compliance, and trust — solving real-world problems for businesses that cannot afford to get it wrong.

We are a small, high-performing team. We value ownership, focus, continuous improvement, and delivering real results.

We are building a company where strong contributors can grow into deeper technical ownership over time — not just do a job, but become increasingly valuable as the company scales.

WHAT YOU’LL OWN

Technical Support Leadership (Primary Focus)

You will become the primary technical support person assigned to the Operations team for issues that require real troubleshooting discipline.

You will:

* triage, reproduce, and drive resolution of technical support issues
* distinguish between user error, configuration issues, integration problems, and product defects
* gather the right evidence before escalating to Development
* build and improve technical support playbooks so recurring issues can be delegated effectively
* personally drive challenging, ambiguous, or business-critical technical issues to closure
* communicate clearly with customers and internal teams during investigations
* become the trusted technical point of contact for operational issues that require strong judgment

QA and Release Confidence

You will be among the first to test new features and functionality so we can catch issues earlier and release with greater confidence.

You will:

* execute regression testing on key product flows
* write clean, reproducible bug reports with useful technical detail
* validate fixes before production release
* help reduce production surprises through disciplined testing and clear coverage
* build confidence that new functionality works across important use cases
* over time, help automate portions of regression testing and release validation

Go-Lives and Integration Enablement

You will help bring clients live successfully and, over time, act as the technical point person on go-lives and integration efforts.

You will:

* assist with client go-lives and implementation tasks
* configure plugins and integrations across platforms such as WordPress, WooCommerce, Shopify, and BigCommerce
* in some cases, make small technical customizations such as WordPress hooks, lightweight scripting, or small amounts of injected JavaScript
* participate in screen-share sessions with customers
* inspect settings, payloads, API behavior, and structured data to identify setup or integration issues
* over time, lead go-lives independently using well-understood technical playbooks, including cases that require light customization

Automation and Structured Operations

As the role grows, you will help identify and close the missing pieces required to automate chunks of workflow and make operations more efficient, less error-prone, and easier to diagnose.

You will:

* work with JSON, YAML, CSV, and other structured data used in our systems and processes
* use APIs, logs, internal tools, and technical artifacts to investigate issues and confirm behavior
* build or maintain light scripts, prompts, checklists, and internal artifacts that make the team more effective
* help codify recurring troubleshooting, QA, and go-live patterns so the organization gets stronger over time
* identify repetitive manual work, unclear handoffs, and avoidable sources of error, then help structure better ways of working
* contribute to a longer-term path into deeper technical operations, QA automation, or development-support work

WHAT SUCCESS LOOKS LIKE IN THE FIRST 90 DAYS

* technical issues are reproduced more quickly and escalated more cleanly
* known issues are increasingly handled through clear playbooks rather than repeated ad hoc investigation
* QA catches issues earlier
* go-lives become smoother
* Development spends less time on preventable support interruptions
* leadership is pulled into emergency situations less often because problems are identified sooner and clients are kept informed earlier
* repetitive operational work starts getting documented, structured, or automated

REQUIREMENTS

* strong written and spoken English
* availability to work 8 hours per day within US hours, with US Central overlap required
* experience in technical support, Level 2+ support, QA, implementation, or a similar troubleshooting-heavy role
* familiarity with ecommerce systems (e.g. WordPress/WooCommerce, Shopify, and/or BigCommerce)
* strong troubleshooting and problem-solving skills
* comfort working with JSON, YAML, CSV, and other structured technical information
* comfort reading API documentation and inspecting request/response behavior
* ability to write clear bug reports, technical notes, escalation summaries, and playbooks
* strong follow-through and self-direction
* reliable internet and a professional video-call environment
* familiarity using AI tools for drafting, analysis, or structured work, along with the judgment to verify correctness

PREFERRED

* experience using browser dev tools, Postman, curl, or similar debugging tools
* basic JavaScript, Python, PHP, or scripting ability
* experience validating integrations, webhooks, configuration, or data mappings
* experience with regression testing or QA process discipline

COMPENSATION

* starting at $900 to $1,200 USD per month depending on experience, hours, and demonstrated technical ability
* paid trial project before full offer
* long-term position

We are not trying to be the highest-paying listing for this type of role.

We are trying to be one of the best long-term opportunities for someone who wants to grow, take ownership, and become increasingly valuable to the team.

This role qualifies for our Growth and Incentive Program, where strong performance can lead to performance bonuses and permanent compensation increases as the company grows.

We also have a culture of continuous improvement. People who raise standards, build better playbooks, reduce repeat issues, improve workflows, increase automation, and make the company more effective can earn greater trust, responsibility, and upside over time.

We reward people who take ownership, raise standards, and deliver consistent results.

WHY THIS ROLE IS DIFFERENT

This is not a ticket-processing role.

You will not be judged only by how many tickets you touch.

You will be valued for:

* solving real problems
* improving how the company operates
* reducing repeated issues
* creating clarity
* building systems and playbooks that scale

For the right person, this is a real growth path — not just a support seat.

Over time, strong performance here can grow into:

* deeper QA ownership
* more responsibility for go-lives and technical implementations
* support workflow automation
* technical operations leadership
* selected development-adjacent work

HOW TO APPLY

We take hiring seriously because we are protective of our high-performing team and this is a long-term role. Applications that do not follow these instructions will not be considered.

It is okay to use AI to help organize or polish your application. In fact, we expect you to. But your answers must still reflect your own experience, judgment, and thinking.

To confirm that you read this posting carefully, start your application with this exact phrase:

I Raise the Bar.

Please include all of the following:

1. Availability
Your exact US-hours availability, including your time zone and working hours.

2. Ownership story
In 5 to 8 sentences, describe one real technical support, QA, or integration issue you owned end-to-end. Tell us what happened, what you did, how you approached it, and what the outcome was.

3. Technical triage response
Respond to this scenario:

A customer reports that checkout verification is failing for most users on their live site, but the team cannot reproduce it in staging.

Please include:

* what you would check first
* the clarifying questions you would ask
* the likely categories of root cause you would consider
* what you would communicate back to the team or customer next

We read every serious application carefully.

If you take ownership, solve problems, communicate clearly, and want to grow, we would like to hear from you.

SKILL REQUIREMENT

Technical Support Quality Assurance Web Development

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Token of Trust

TECHNICAL SUPPORT ENGINEER (INTEGRATIONS, QA, APIs) - US HOURS | G2 AWARD-WINNING US COMPANY

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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