Systems & Reporting Coordinator (IT Support + Excel Dashboards)

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: TYPE OF WORK

Full Time

: SALARY

TBC

: HOURS PER WEEK

40

: DATE UPDATED

Mar 20, 2026

JOB OVERVIEW

Full-Time | Remote | Australian Business Hours

About the Role

We are looking for a reliable and highly capable Systems & Reporting Coordinator to support our team with day-to-day system issues and build clear reporting dashboards for the business.

This role combines:

Level 1–2 IT / systems support
Data reporting and dashboard creation (Excel / Google Sheets)
You will be responsible for keeping our systems running smoothly and ensuring leadership has clear visibility on performance.
This is a hands-on, execution-focused role.

Key Responsibilities

Systems & IT Support
Provide day-to-day support for tea ---------- mbers (logins, access, troubleshooting)
Resolve issues across CRM, phone systems, and internal platforms
Maintain and monitor systems (Pipedrive, Aircall, Keap/GoHighLevel)
Escalate complex issues when needed
Reporting & Dashboards
Build and maintain dashboards in Excel or Google Sheets
Track key metrics such as:
leads
bookings
show rates
conversion rates
Extract data from systems and ensure accuracy
Deliver daily and weekly reports
Identify missing or incorrect data

Systems & Process Support
Identify gaps or inefficiencies in systems
Suggest and implement improvements
Ensure data is entered correctly by the team

Key Requirements
Experience in IT support, systems support, or similar role
Strong Excel or Google Sheets skills (formulas, dashboards, reporting)
Experience working with CRM systems (Pipedrive, HubSpot, Salesforce or similar)
Strong problem-solving ability
Highly organised and detail-oriented
Able to work independently and resolve issues quickly
Strong written and spoken English
Reliable and consistent attendance is essential
Highly Regarded
Experience with Aircall or VOIP systems
Experience with integrations or automation tools
Experience in reporting or operations roles

Working Hours
Must be available during Australian business hours (AEST)
Compensation
Competitive hourly rate based on experience
Long-term, stable role for the right candidate

How to Apply
To be considered, please include:
A short video (2–3 minutes) answering:
What systems have you supported?
What type of dashboards have you built?
How do you troubleshoot when something breaks?
Your experience with Excel (please be specific)
Your hourly rate (USD)
Your Australian hours availability (hours per week)

Applications without a video will not be considered.

This role is ideal for someone who enjoys solving problems, working with systems, and creating clear, accurate reporting.

SKILL REQUIREMENT

IT Microsoft Excel GoHighLevel

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Systems & Reporting Coordinator (IT Support + Excel Dashboards)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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