Systems Engineer Level 2 I Fulltime I Remote

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: TYPE OF WORK

Full Time

: SALARY

90,000-115000

: HOURS PER WEEK

38

: DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

About the Role

We are seeking a skilled and highly autonomous Systems Engineer to join our remote MSP support team. This is an L2-level role focused on i ---------- escalations, Microsoft 365 stack management, and project execution. You'll work independently in an outcome-driven environment with minimal hand-holding — reliability and technical follow-through are non-negotiable.

Shape

What You'll Be Doing

1. I ---------- Escalation Support (50%)

Own resolution of complex tickets escalated from L1 or our outsourced service desk

Work only on tickets assigned through internal dispatch — no queue watching

Troubleshoot across Intune, Defender, Entra ID, M365, and related platforms

Enter clear, professional time entries and resolution notes in HaloPSA

2. Microsoft 365 Stack Maintenance (20%)

Manage tools including Huntress, CIPP, Defender, Intune, and Hornet/Altaro

Action alerts, refine configurations, and maintain integration reliability

Ensure monitoring and compliance data is accurate and actionable

Create or update KBs where appropriate

3. Project Task Execution (20%)

Execute onboarding, migration, and infrastructure tasks as scoped

Participation is implementation-focused — not planning or client-facing status reporting

Provide clear technical communication to support smooth delivery

4. Complex Service Requests (10%)

Handle advanced tasks outside L1 scope or permissions

Examples: advanced endpoint policy adjustments, tenant-level configuration changes

What We're Looking For

3–5+ years in a technical support or engineering role, preferably in an MSP

Solid hands-on experience with:

Microsoft 365 (Intune, Entra ID, Defender, Exchange Online, SharePoint)

Azure infrastructure

Endpoint security, MFA, and threat detection

Able to work independently with guidance when needed, particularly for complex or unfamiliar scenarios.

Excellent written English and near-native spoken English

Experience in multi-tenant environments and remote support delivery

Strong documentation discipline — KBs, ticket notes, process follow-through

Highly Valued

Huntress, CIPP, Hornet/Altaro backup environments

Manufacturing or wholesale industry client exposure

ERP support familiarity

Certifications (e.g. MD-102, SC-300, MS-500) are a bonus

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Systems Engineer Level 2 I Fulltime I Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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