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TYPE OF WORK
Full Time
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WAGE / SALARY
Php 90,000/mo
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HOURS PER WEEK
40
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DATE UPDATED
May 17, 2025
Important Information:
An interview may be conducted in Swedish and/or English
Working days: Monday - Friday (May be flexible)
Working hours: Approx 3 PM - Midnight Philippines Time (May be flexible)
Working location: Remote
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Customer Care Representative.
Who are YourParkingSpace?
Do you want to join a company who are trusted by over 2 million drivers in the UK, have recently been featured on Sky News and are in The Sunday Times Tech Track 100 as one of Britain's fastest-growing private technology companies?
Look no further! YourParkingSpace is an online marketplace and parking solutions provider working with private & commercial space owners across the UK. Our digital solutions are revolutionising the way parking assets are managed whilst also creating a unique customer experience.
Following our recent acquisition by an industry leader, we are now primed for our next phase of growth - it’s an exciting time to join the team!
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Duties and Responsibilities:
? Responding, supporting and mediating between both our Drivers and Space
Owners, to resolve all incoming enquiries.
? Providing Customer support in real-time.
? Communicating via different channels: Zendesk, WhatsApp, phone &
? To be confident in making outbound calls to ensure an efficient outcome.
? Navigating different online IT tools and systems to provide accurate information.
? Working with first contact and one-touch resolution in mind.
What we expect from you:
? Maintain the highest level of customer care at all times.
? To be able to work individually and as part of an international team.
? Flexible approach to problem solving.
? Be able to achieve and maintain performance targets around CSAT, FCR and Solve volume.
? To have a proactive approach to work and deadlines.
? Be open to changing workload priorities.
? Undertake various ad-hoc tasks as required.
? To take ownership of the efficiency and quality of your work.
? Adhering to company guidelines and processes.
? Proactive involvement in tea
Desirable Experience:
? Swedish Compentency
? Experience across a range of communication methods: phone,
? Experience using quality guidelines.
? Two-sided market place experience ideal.
? Zendesk experience preferable but not essential.
? Google Suite knowledge preferred.
? Additional Multi-lingual language skills favourable.
