Support Staff Member

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TYPE OF WORK

Full Time

SALARY

Monthly: APPROX $870.00 - $1,060.00

HOURS PER WEEK

40

DATE UPDATED

Apr 9, 2026

JOB OVERVIEW

At College HUNKS Hauling Junk & Moving, our success depends on our people living our core values every day: Building Leaders; Listen, Fulfill, and Delight; Create a Fun, Enthusiastic Team Environment; and Always Branding. A Support Staff Member is a supportive force for each core value. The ideal employee is a flexible problem solver with superb communication skills and a detail-oriented mindset. Multitasking and the ability to deftly handle the unexpected are essential qualities to bring to the position. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. They must be a HUNK (Honest, Uniformed, Nice, Knowledgeable service).
Objectives of this Role:
• 100% client amazement – Customer Support experience is necessary for success
• Support of Operations Management, including Owners, Office Manager, and Operations Team via SLACK – must understand SLACK channels and post information daily
• Effective communication with clients, potential clients and potential HUNKS via CRMs
Duties include but are not limited to:
• Warmly introduce clients to our local operations via phone communication, also known as a “Welcome Call” to identify details of their service request
• Communicate with clients to confirm their appointments
• Communicate with potential clients by following up on non-booked estimates
• Follow up with clients regarding claims or changes to their service
• Manage Indeed dashboard via contacting recruits with screening questions for hiring events
• Create and update records and databases with personnel, financial and other data
• Assist colleagues whenever necessary
• Prepare correspondence, documentation, or presentation materials
Skills and Qualifications
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Outstanding communication and interpersonal abilities
• Strong time-management skills and multitasking ability
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Prior experience handling administrative responsibilities or related field
• Sales or customer service experience is required
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel), Google Docs/Spreadsheets, SLACK and basic CRMs.

MUST HAVE ACCESS TO INTERNET AND PHONE FOR INTERNATIONAL CALLS.
MUST HAVE FAILOVER INTERNET PLAN (MOBILE HOTSPOTS, 4G BACKUP UNIT, ETC.)

SKILL REQUIREMENT
English Speaking Communication Customer Relationship Management
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