Support Specialist (Remote)

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: TYPE OF WORK

Full Time

: SALARY

PHP 40,000 - PHP 50,000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

I’m looking for an experienced Support Specialist to join my team.

My company works with businesses that rely on our software as part of their day-to-day operations. As our customer base continues to grow, I need someone who can help customers when they have questions, run into issues, or need assistance using our platform.

This is a hands-on role where you’ll communicate directly with customers, investigate issues, troubleshoot problems, and help ensure they have a positive experience with our product.

I’m looking for someone who is dependable, resourceful, and genuinely enjoys helping people. If you’re a strong communicator, take initiative, and enjoy solving problems, I’d love to hear from you.

What You’ll Do:
* Respond to customer questions and support requests.
* Investigate and troubleshoot reported issues.
* Help customers understand and use the platform effectively.
* Follow up on unresolved concerns and ensure they are addressed.
* Keep accurate notes and records of customer interactions.
* Escalate more complex issues when necessary.
* Identify recurring problems and suggest improvements.
* Provide a professional and friendly customer experience.

What I’m Looking For:
Required
* At least 2 years of experience in Customer Support, Technical Support, Help Desk, or a similar role.
* Excellent written and verbal English communication skills.
* Experience using customer support or ticketing platforms.
* Strong troubleshooting and problem-solving skills.
* Ability to work independently and stay organized.
* Strong attention to detail.

Nice to Have:
* Experience supporting Point-of-Sale (POS) or Property Management Systems (PMS).
* Experience working with hospitality, retail, or eCommerce businesses.

How to Apply
Please send:
* A link to your updated resume.
* A short introduction about yourself and your relevant experience.
* The word SUPPORT in the subject line.

Applications that do not follow these instructions may not be reviewed.

Thank you, and I look forward to hearing from you.

SKILL REQUIREMENT

Customer Support Technical Support Phone Support

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Job Post	Reporter	Rank	Reason	Date

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Support Specialist (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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