Support Specialist (Customer & Technical Support) | WFH

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

PHP 40,000 - PHP 50,000

: HOURS PER WEEK

40

: DATE UPDATED

Sep 23, 2026

JOB OVERVIEW

How to Apply:
To be considered for this position, please submit:

1. A link to your most recent resume (Google Drive/Dropbox link, set to public view).

2. A brief introduction summarizing your relevant support experience.

3. Start the top of your cover letter/application with the word: SPECIALIST

Note: Applications that fail to follow these exact instructions will be automatically filtered out.

About the Role
Do you love solving technical puzzles and taking ownership of customer issues? We are seeking a resourceful Customer & Technical Support Specialist who thrives on troubleshooting, critical thinking, and delivering top-tier support.

This is more than a standard customer service job. You will investigate complex problems, identify root causes, and guide users to solutions while working independently in a remote environment.

Responsibilities

Omnichannel Support: Assist customers via phone, email, and live chat.

Technical Troubleshooting: Investigate account, product, and technical issues to identify root causes.

Issue Escalation: Document and escalate complex cases to internal teams with clear details.

Process Improvement: Spot recurring issues and suggest workflow or documentation updates.

Case Management: Maintain accurate records, follow up on open tickets, and ensure prompt resolution.

Requirements

Experience: 2+ years in Technical Support, SaaS, Software Support, Help Desk, or a related role.

Communication: Excellent written and spoken English skills.

Skills: Strong analytical, troubleshooting, and multi-tasking abilities in a fast-paced environment.

Setup: Reliable high-speed internet connection, backup power/internet, and a quiet home office setup.

Schedule: Willingness to work a rotating schedule (including evenings, weekends, and holidays).

Nice-to-Have Skills

Hands-on experience with POS (Point-of-Sale) or Property Management Systems (PMS).

Experience with SaaS, Hospitality, Retail, or eCommerce platforms (Shopify, WooCommerce, ShipStation).

Familiarity with ticketing platforms (Zendesk, Freshdesk, Zoho, Intercom, Salesforce).

SKILL REQUIREMENT

Customer Support Technical Support Phone Support

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Job Post	Reporter	Rank	Reason	Date

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Support Specialist (Customer & Technical Support) | WFH

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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