Support Calls and Chats

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TYPE OF WORK

Full Time

SALARY

175

HOURS PER WEEK

48

DATE UPDATED

Apr 17, 2026

JOB OVERVIEW

Schedule: Full-time, Monday–Saturday,SEE BELOW JOB OPTIONS
Hours: 8 hours per day, 6 days a week Miami time 9 am till 5 pm
Training: Full training provided
Start: ASAP

About the Role

We’re looking for a reliable, friendly Customer Support Agent to handle incoming phone calls and live chat from clients. You’ll provide quick, accurate answers, create or update tickets, and log all client interactions. Amount of chats and calls per day is around 20 chats and 15 calls.

What You’ll Do

Answer inbound calls and live chats professionally and courteously

Create/update tickets for every request; follow up until resolved

Log call/chat details, client status, and next steps in the CRM

What We’re Looking For

Excellent English (spoken & written);

Previous customer support experience by phone or chat preferred

Fast, accurate typing and strong attention to detail

Ability to follow scripts/flows and use CRM/ticketing tools (training provided)

Stable internet, quiet work environment, and a USB headset

Reliable, punctual, and comfortable working a fixed 8-hour shift (ET)

Tools You’ll Use: Ticketing system, Live chat software , VoIP/softphone AND CRM (we’ll train you)

We need to receive from you:
1. CV
2. References
3. recording
4. work experience.
How to contact you.
NOTE YOU NEED TO BE ABLE TO START RIGHT AWAY AFTER THE TRAINING

SKILL REQUIREMENT
Chat Support Phone Support
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