Supply Chain and Operations Manager (E-commerce)

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: TYPE OF WORK

Any

: SALARY

$6 - $8 /hour (depending on experience)

: HOURS PER WEEK

20

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

We are an established e-commerce company running several successful online stores, and we are looking for an all-round Supply Chain and Operations Manager to take charge of our backend and lead our support team. This is a broad, senior role with real ownership. You run the full supply chain, keep fulfillment on track, handle disputes, oversee and coach the customer support team, and keep us informed with clear weekly reporting and a weekly presentation.

What you will do:

Supply chain and fulfillment

- Process refunds and cancellations every day and request them from suppliers, especially for out of stock items
- Confirm that suppliers actually refund us and chase any open amounts
- Check supplier invoices for the correct amounts and quantities
- Keep open orders under control in Shopify, with nothing left open longer than 8 days
- Track fulfillment and tracking in Parcel Panel and resolve supplier delays
- Safeguard supplier quality and review the best selling and risky products every week
- Run a stock check every Monday to confirm products are still available at the supplier

Leading the support team

- Make sure the support team handles tickets to a high standard and hits its targets/KPI's
- Coach the team and correct where needed
- Review, approve and process refund requests
- Track the refund rate against revenue and check Hubstaff hours against real output
- Make sure customers are kept updated about delays and out of stock issues (you provide the information, the customer support team contacts the customer)

Disputes and reporting

- Handle escalations, disputes and PayPal cases and keep win rates high
- Deliver a clear weekly report and presentation on what happened, the best selling and risky products, team performance and anything we need to know

Working hours:
Hours are flexible, but we ask for substantial daily overlap with European business hours (Central European Time) so we can stay in close contact and work closely with you and the team.

What we are looking for:
- Proven experience in e-commerce dropshipping operations
- Hands-on experience with Shopify
- Hands-on experience with Parcel Panel
- Hands-on experience with Gorgias
- Experience managing suppliers and winning disputes (PayPal and Stripe)
- Able to lead and coach a customer support team
- Strong written English and clear, reliable reporting
- Highly organised, proactive and dependable

What we offer:
- A long-term, senior role with real ownership in a fast-growing business
- $6 to $8 per hour depending on experience, with room for more through bonuses when targets are met
- Growth into full backend management as we scale, taking ownership of the entire backend over time
- The chance to help build and shape the team the way it should be run

How to apply:
Start your reply with the word 'PEAK' so we know you have read this post. Describe your experience in e-commerce dropshipping operations and the tools you have worked with. Tell us the biggest or most demanding store or brand you have managed, and whether you can prove it. Tell us about a supplier or dispute problem you solved and what the result was.

SKILL REQUIREMENT

Ecommerce Team Leadership Supply Chain Management

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Supply Chain and Operations Manager (E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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