Supply Chain Manager (Shopify/E-commerce)

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: TYPE OF WORK

Part Time

: SALARY

$

: HOURS PER WEEK

20

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

We are looking for an experienced Supply Chain & E-commerce Operations Specialist to join our growing e-commerce team.

This is a hands-on operational role. You will be responsible for monitoring orders from purchase through delivery, identifying fulfillment issues before they become bigger problems, coordinating with suppliers and Customer Support, and making sure our Shopify backend and operational data remain accurate.

We are specifically looking for someone who already has experience working with Shopify and e-commerce operations and understands how orders, fulfillment, refunds, subscriptions, tracking and suppliers work together.

Your daily responsibilities will include:
- Monitoring Shopify orders and fulfillment statuses
- Identifying aging, delayed and problematic orders
- Monitoring open orders and shipment exceptions
- Tracking shipments through tools such as Parcel Panel, 17TRACK and carrier websites
- Investigating failed deliveries, returned-to-sender shipments, missed pickups and address issues
- Coordinating with suppliers and fulfillment partners to resolve order issues
- Monitoring supplier-raised concerns and following up until resolved
- Reviewing and validating refunds and cancelled orders
- Checking that refunds, cancellations and fulfillment statuses are correctly reflected in Shopify
- Monitoring subscription-related order issues
- Coordinating with Customer Support on cancellations, refunds, subscriptions and delivery problems
- Reviewing COGS and validating costs against Shopify orders
- Identifying incorrect quantities, costs or order information
- Reviewing chargebacks and disputes against existing orders
- Maintaining internal supply chain trackers and keeping case statuses accurate
- Preparing and exporting shipment/order data when required
- Proactively identifying operational problems instead of waiting for customers to complain
- Escalating unresolved issues to the appropriate team member, supplier or fulfillment partner

What we're looking for:
- Previous experience in e-commerce operations, supply chain, fulfillment or order management
- Strong hands-on experience with Shopify
- Experience handling a high volume of e-commerce orders
- Understanding of order fulfillment from purchase to final delivery
- Experience working with suppliers, warehouses or 3PL/fulfillment partners
- Experience with shipment tracking and delivery exceptions
- Understanding of refunds, cancellations, chargebacks and subscriptions
- Strong attention to detail
- Good spreadsheet skills
- Strong written English
- Ability to investigate discrepancies independently
- Ability to follow SOPs while using common sense when something does not look right
- Strong ownership mentality and reliable follow-up
- Experience with Parcel Panel, 17TRACK, subscription platforms, PayPal disputes or similar tools is a strong plus.

What success looks like:
We don't want someone who simply checks tasks off a list.

A strong person in this role notices when an order has been stuck for too long, catches mismatched costs or statuses, follows up with suppliers without being reminded, makes sure refunds and cancellations are actually completed, and keeps Customer Support informed when action is required.

You should be comfortable working independently and taking ownership of an issue until it is resolved.

To apply

Please send us:
- A short introduction about yourself
- Your previous e-commerce or supply chain experience
- How long you have worked with Shopify
- Which fulfillment, tracking and subscription tools you have used
- An example of an operational or fulfillment problem you identified and solved
- Your current availability
- Your expected monthly salary

Please start your application with the word “SHOPIFY” so we know you have read the full job description.

SKILL REQUIREMENT

Shopify Customer Support Supply Chain Management

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Supply Chain Manager (Shopify/E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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