Supply Chain Management & Fulfillment Specialist – VA - SCM - Ecommerce Dropshipping (Remote)

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TYPE OF WORK

Any

SALARY

$4-6 per hour (PHP 209/hour)

HOURS PER WEEK

TBD

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

SUPPLY CHAIN & FULFILLMENT SPECIALIST – ECOMMERCE DROPSHIPPING (REMOTE)
Remote | Part-Time | 4–6 Hours Per Day | 7 Days a Week
$4.00–$6.00/hour | Growth opportunities for long-term contributors
-------------------------

ABOUT US
We are a fast-growing ecommerce business operating in the dropshipping space. Behind every customer order is a supply chain that needs to run without errors. We are looking for someone who takes full ownership of that process.

This is not a passive role. You will be working directly with suppliers, managing open order issues across multiple stores, and making sure every order reaches its customer — or gets resolved cleanly if it does not.

You will be supported with SOPs, structured sheets, email templates, and Loom walkthroughs from day one.
-------------------------

YOUR RESPONSIBILITIES
- Monitor and manage open orders across multiple Shopify stores daily
- Communicate with suppliers to resolve fulfillment issues (out of stock, delays, address errors, returns)
- Handle customer communication for order issues following a structured email cycle
- Process and verify refunds accurately and on time
- Track stock availability with suppliers and coordinate when items need to be relisted
- Request price deductions and quality checks for high-performing products
- Maintain daily logs and tracking sheets for all open issues
- Send a clear End of Day report covering open issues, actions taken, and refunds processed
-------------------------

WHAT WE ARE LOOKING FOR
- Proven experience in supply chain or order management in a dropshipping business
- Able to manage multiple concurrent issues across multiple stores without losing track
- Takes initiative and resolves issues without waiting to be told what to do
- Comfortable working with Google Sheets and following detailed SOPs
- Clear written English for supplier and customer communication
- Available for occasional alignment calls during working hours
-------------------------

MUST-HAVES
- At least 1 year of direct dropshipping supply chain or order management experience
- Experience handling supplier communication and fulfillment tracking
- Strong written English
- Reliable computer and internet connection
- Ability to work independently without micromanagement
-------------------------

NICE-TO-HAVES

- Experience with Shopify order management
- Familiarity with parcel tracking tools
- Understanding of refund processes and chargeback prevention
- Experience coordinating with CS or dispute teams
-------------------------

HOW TO APPLY

To show us you read this carefully and pay attention to detail, please record a short Loom video (2–4 minutes) introducing yourself and your experience.

Step 1 — Use this exact subject line in your application:
Supply Chain – Ecommerce (Dropshipping) Application – [Your Full Name]

Step 2 — In your Loom video, cover the following:
- Your background in ecommerce dropshipping supply chain or order management
- How you have handled fulfillment issues and supplier communication in past roles
- Why you believe you would be a good fit for our team

Step 3 — If available, also include evidence of your experience such as:
- Screenshots of order management dashboards or supplier communication
- Examples of processes or metrics you have managed or improved

IMPORTANT: Applications that do not follow the instructions above will not be considered.
-------------------------

If you thrive in ecommerce operations, can keep fulfillment running cleanly across multiple stores, and take full ownership without needing micromanagement — this is the role for you.
We look forward to your application.

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