Student Success Coordinator

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: TYPE OF WORK

Full Time

: SALARY

800

: HOURS PER WEEK

40

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

StudyCore is a premium SAT/ACT tutoring company looking for a warm, sharp Student Success Coordinator to own the full family experience, from their first onboarding call through their entire program with us.

This is a client-facing, relationship-driven role. You will be the one consistent point of contact a family remembers.

What you'll do:

Run onboarding calls with new families (diagnostic check, platform walkthrough, game plan intro) within 24 to 48 hours of signup
Handle refund-save conversations with empathy and judgment, offering tutor switches or bonus sessions before a refund
Run alignment and post-phase review calls with parents
Monitor students for warning signs like dropping homework completion or fading engagement
Write and send substantive weekly parent updates tied to each student's game plan
Flag at-risk students and drive the fix, coordinating with our Ops team as needed
Log every call outcome in our Airtable system

What we're looking for:

Excellent spoken English with a clear, neutral accent, this role runs live calls with US parents daily
Warm, empathetic communication style with strong judgment in sensitive conversations
Comfortable owning outcomes, not just tasks
Experience in customer success, account management, or a similar relationship-driven role
Reliable, full-time availability during US business hours

This is a fully remote, full-time position with a growing tutoring company, and one of the most important client-facing roles on our team.

SKILL REQUIREMENT

Phone Support Customer Service Client Relationship Management

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Student Success Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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