Startup Operations Specialist

Simplified Therapist Licensing is a growing startup that helps mental health professionals obtain professional licenses throughout the United States.

We are looking for an unusually resourceful, intelligent, and versatile Startup Operations Specialist. This is a broad role for someone who enjoys solving unfamiliar problems, creating systems, learning quickly, and helping wherever the business needs them most.

You may work on licensing applications, internal operations, client service, lead generation, sales support, process improvement, research, AI automation, and special projects. The responsibilities will evolve as the company grows.
This is not a narrowly defined administrative position. We want someone who can begin with an unclear objective, determine what needs to happen, and turn it into an organized, repeatable process.

For the right person, this position could grow into an Operations Manager or another leadership role.

What You May Work On

- Learn and manage portions of our client licensing process
- Research unfamiliar requirements and recommend practical solutions
- Document workflows and turn recurring work into standard operating procedures
- Build project trackers, quality-control systems, and internal dashboards
- Identify bottlenecks and improve inefficient processes
- Help recruit, onboard, train, and coordinate future team members
- Support lead generation, outreach, partnerships, and sales follow-up
- Research new markets, services, and growth opportunities
- Test and improve AI-assisted workflows and business automations
- Evaluate and implement software tools
- Assist with website, SEO, content, or analytics projects
- Draft professional emails, client communications, and internal documentation
- Take ownership of important special projects from idea through completion
- Step into changing responsibilities as the company’s needs evolve

You will not be expected to know how to do everything immediately. You will be expected to learn quickly, ask intelligent questions, research independently, and take responsibility for producing a useful result.

Who We Are Looking For

You may be a strong fit if you:

- Have experience working in a startup, small business, agency, or similarly fast-moving environment
- Are exceptionally resourceful and good at figuring things out
- Think critically instead of waiting for detailed instructions
- Can bring structure to incomplete or ambiguous projects
- Communicate clearly in excellent written and spoken English
- Are comfortable switching between analytical, administrative, creative, and commercial work
- Understand both execution and process improvement
- Can prioritize effectively when several things need attention
- Follow through reliably and close open loops
- Are comfortable receiving direct feedback and revising your work
- Know when to act independently and when a decision should be escalated
- Care about confidentiality, accuracy, and professional judgment
- Want to grow with a company rather than remain in a narrowly defined role

Required Qualifications

- Excellent written and spoken English
- Professional experience in a startup, small business, agency, operations, project coordination, or related environment
- Strong research, problem-solving, and organizational abilities
- Confidence in learning unfamiliar software and processes
- Experience independently managing projects or recurring workflows
- Ability to document work clearly
- Reliable computer and internet connection
- Availability during [Needs to have some scheduling flexibility to coordinate with clients during US afternoons, and Team Leadership in US Eastern Time Evenings
]
Valuable but Not Required

Any of the following would be helpful:

- Operations or project-management experience
- Lead generation or outbound outreach
- Sales support, pipeline management, or CRM administration
- SEO, content strategy, or digital marketing
- AI tools, prompting, or workflow automation
- Zapier, Make, n8n, Airtable, Notion, or similar platforms
- Basic software development, scripting, APIs, or technical troubleshooting
- Data analysis, dashboards, or reporting
- Healthcare, licensing, credentialing, compliance, or client-service experience
- Creating SOPs and training team members
- Recruiting, vendor management, or team coordination

We do not expect one candidate to have every bonus skill. Demonstrated intelligence, resourcefulness, ownership, and learning ability are more important than checking every box.

What Success Looks Like

Within your first several months, you should be able to:

- Learn our services and core licensing workflow
- Take ownership of recurring operational responsibilities
- Complete projects with progressively less supervision
- Create clear systems and documentation where none existed
- Identify problems before they become urgent
- Recommend improvements based on evidence
- Use technology to reduce repetitive work
- Communicate reliable updates without needing to be chased
- Contribute to both excellent client service and company growth

Growth Opportunity

This role is designed to expand.

A high performer may grow into responsibility for:

- Company operations
- Process design and automation
- Team coordination and quality assurance
- Lead-generation systems
- Sales operations
- New service development
- Hiring and training
- Operations management

Growth will depend on judgment, performance, ownership, and the company’s needs—not simply time in the role.

Position Details

- Position: Startup Operations Specialist
- Location: Remote
- Schedule: [Full-time]
- Working hours: [Needs to have some scheduling flexibility to coordinate with clients during US afternoons and Team Leadership in US Eastern Time Evenings]

- Compensation: [$10-$15 an hour]
- Reporting to: Founder

How to Apply

To be considered, complete this assessment:
Assessment link: [ ---------- ]

Applications without a completed assessment will not be considered.

Your application must include:

1. Your résumé
2. A brief introduction written specifically for this role
3. Your assessment result or completion confirmation
4. Your expected monthly salary
5. Your availability and preferred working hours
6. Links or descriptions of systems, automations, projects, or processes you have created
7. The phrase “Build the System” at the beginning of your application

Please answer these questions:

1. Tell us about a messy or unclear problem you turned into an organized process. What did you personally do, and what was the result?
2. Imagine our company receives leads from several sources, but follow-up is inconsistent. Explain how you would investigate the problem and build a reliable follow-up system.
3. What is one workflow you have automated or substantially improved? Which tools did you use?
4. Describe something important you taught yourself without formal training.
5. Which two areas are currently your strongest: operations, client service, sales, lead generation, marketing, automation, data, or technical work? Provide evidence for each.