Full Time
850
40
Feb 9, 2026
About the Role - DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE. DO NOT WASTE YOUR AP CREDITS.
We operate a multi-city cleaning business that supports short-term rental (Airbnb) and property management operations across the U.S.
This is not an assistant role.
We are looking for a Senior Cleaning Operations Manager who has owned cleaning fulfillment end-to-end and can run day-to-day operations without supervision.
If successful, this role may unlock growth initiatives in 2026. If not, the business will remain a support function only.
What You’ll Own (Non-Negotiable)
Cleaner sourcing, onboarding, and retention
Daily scheduling and last-minute replacements
Quality assurance systems
Client issue resolution and escalations
City-level performance tracking
SOP execution and improvement
Managing junior VAs if needed
You are expected to own outcomes, not “support” someone else.
What This Role Is NOT
Not an assistant role
Not a task-only VA position
Not a training role
Not a micromanaged position
If you need step-by-step instructions, this is not a fit.
Required Experience
You must have real experience with most of the following:
- Cleaning operations (residential, Airbnb, or STR)
- Managing 10+ cleaners
- Handling missed cleans and emergencies
- Scheduling across multiple clients or cities
- QA processes
- Client communication and issue resolution
- SOPs and dashboards
Bonus (not required):
- Experience working with paid ads or demand growth
- Experience scaling service businesses
Full-time Role with a company that has 8 Person VA TEAM
Performance-based growth opportunities (no commission initially)
How to Apply
When applying, include:
A short summary of the largest cleaning operation you’ve run
How many cleaners you managed
How you handled missed cleans or emergencies
If you've used BookingKoala to manage jobs and have experience finding cleaners via FB, this job will be a piece of cake for you
Applications without real experience will not be considered.