Sr. Account Executive, WFM Navigator

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TYPE OF WORK

Full Time

SALARY

$1500 per month

HOURS PER WEEK

40

DATE UPDATED

Sep 29, 2026

JOB OVERVIEW

Position Summary
Solid Rock Consulting, "The WFM People", is seeking a results-driven Senior Account Executive to own new business for WFM Navigator, our WFM-as-a-Service offering. With WFM Navigator, SRC's team becomes the client's workforce management function, delivering forecasting, scheduling and real-time management with them or for them.
The Senior Account Executive runs the full sales cycle, from discovery to signed contract, with contact center, operations and CX leaders in the US and UK. The role sells across the Navigator service tiers, from Compass for multi-location service businesses through to Enterprise for large, multi-site contact centers.
You'll work directly with the CEO, convert meetings booked by our BD team and leads from our partners into signed clients, and help shape how SRC sells as we grow.
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Key Responsibilities
Pipeline Development & Qualification
• Convert meetings booked by the BD team, partner referrals and inbound leads into qualified opportunities.
• Qualify prospects on operational need, size, budget, decision-makers and timeline, and recommend the right Navigator tier.
• Keep a healthy pipeline with enough opportunities to meet quarterly targets.
Consultative Selling & Business Cases
• Lead discovery calls to understand each prospect's staffing challenges, service performance and cost pressures.
• Build business cases that compare Navigator with hiring, training and retaining an in-house WFM team.
• Position SRC's entry services (WFM Health Checks, technology procurement and professional services) as paths into long-term Navigator engagements.
Proposals, Negotiation & Closing
• Prepare tailored proposals and pricing aligned to SRC's Navigator tiers.
• Negotiate commercial terms, contract length and scope with executive decision-makers.
• Close new business in line with monthly and quarterly targets, prioritizing 12-month agreements.
Collaboration & Handover
• Partner with the Director of WFM and Director of Operations to scope engagements accurately and confirm delivery capacity before signing.
• Deliver a smooth handover to the delivery team, with clear client goals, scope and success measures.
• Work with the CEO on Enterprise-tier opportunities and late-stage calls for strategic accounts.
CRM, Forecasting & Reporting
• Maintain accurate, up-to-date records of all opportunities and activity in GoHighLevel (GHL).
• Provide reliable weekly forecasts and pipeline reviews to the CEO.
• Share market feedback on objections, pricing and competitor activity to improve SRC's offers and messaging.
________________________________________
Required Qualifications
• 5+ years of B2B sales experience selling to US or UK clients, ideally in BPO, managed services, outsourced contact center operations or contact center technology
• Proven track record of closing six-figure, multi-year service contracts with offshore clients
• Working knowledge of contact center operations, including service levels, staffing, forecasting and scheduling
• Excellent spoken and written English, with confidence leading executive-level conversations
• Experience running a full sales cycle, from discovery through negotiation and close
• Availability to work US business hours (Eastern Time)
• Proficiency with CRM platforms and disciplined pipeline management
________________________________________
Preferred Qualifications
• Experience with WFM platforms (e.g., Verint, NICE, Calabrio, Genesys) or CCaaS vendors
• Background in WFM or contact center operations before moving into sales
• Experience selling into both US and UK markets
• Existing relationships with contact center leaders, CX executives or technology partners
• Experience selling tiered or subscription-based service offerings
________________________________________


Success in This Role Looks Like:
• Qualified opportunities are converted into signed Navigator clients in line with quarterly targets
• The pipeline consistently holds enough qualified opportunities to meet the next quarter's goals
• Proposals are delivered promptly, priced to the right tier and aligned to the client's needs
• New clients are handed to the delivery team with clear scope, goals and expectations
• GHL is accurate and forecasts are dependable week to week
• Average contract value grows as clients are placed in Professional and Enterprise tiers where they fit

SKILL REQUIREMENT
Inbound Sales Sales Management Account Acquisition
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