Spanish Speaking Virtual Assistant

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TYPE OF WORK

Any

SALARY

700/month

HOURS PER WEEK

25

DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

Spanish-Speaking Virtual Assistant (Customer Support + Chargeback Specialist)

Role Overview:
We are hiring a reliable, detail-oriented Spanish-speaking Virtual Assistant to handle customer support and help resolve chargebacks. This role directly impacts revenue and customer retention.

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IMPORTANT REQUIREMENT:
You MUST have a way to make phone calls to customers (VoIP, Google Voice, Skype, etc.).
This role REQUIRES calling customers to resolve chargebacks. If you cannot make calls, do NOT apply.

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Responsibilities:

Customer Support (Email & Messaging):

* Respond to customer emails in Spanish and English
* Handle questions about orders, shipping, subscriptions, and refunds
* Keep a professional and helpful tone

Chargeback Management (CALLING REQUIRED):

* Call customers who filed chargebacks (mostly Spanish-speaking)
* De-escalate issues and convince them to cancel disputes
* Follow up until the issue is resolved

Payment Recovery:

* Help recover failed payments
* Assist in reducing refunds and disputes

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Requirements:

* Fluent in Spanish and good English
* MUST be comfortable making phone calls
* MUST have a reliable way to call customers
* Strong communication and persuasion skills
* Organized and responsive

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Performance Metrics:

* Chargebacks resolved/reversed
* Fast response times
* Reduced refunds/disputes

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Compensation:

* Base pay + performance bonuses for recovered revenue

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Ideal Candidate:

* Confident on the phone
* Good at handling objections
* Focused on solving problems and saving sales

SKILL REQUIREMENT
Social Media Management Ecommerce Spanish Bilingual
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