Social Media Manager & Content Coordinator

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TYPE OF WORK

Full Time

SALARY

750

HOURS PER WEEK

40

DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

About us

Cong Caphe brings Vietnamese coffee culture to Canada through our growing network of cafés. We’re looking for a creative, organized Social Media Manager & Content Coordinator to help tell our story, connect with our communities, and support our stores.

This role combines creative thinking with hands-on execution. You’ll help d ---------- what we should communicate, turn those ideas into a clear content calendar, and coordinate the people and assets needed to publish consistently.

What you’ll own

Social media strategy and planning
- Plan content for Instagram, Facebook, and TikTok around our brand, products, store activities, and marketing priorities.
- Develop campaign ideas for product launches, seasonal promotions, and local events.
- Research relevant trends and recommend ideas that fit our brand and Canadian audience.

Content coordination and production
- Maintain the content calendar, including briefs, deadlines, approvals, and publishing schedules.
- Coordinate with store teams to collect photos, videos, product information, and updates.
- Give clear shooting briefs so store teams know what footage to capture.
- Write captions and create on-brand graphics, Stories, and short videos using supplied assets.
- Organize our content library so approved assets are easy to find and reuse.

Publishing and community management
- Schedule and publish approved content accurately and on time.
- Monitor comments and messages during agreed coverage hours.
- Respond using our brand voice and escalate customer concerns to the appropriate team.
- Identify customer-created content and coordinate permission to share it.

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