Short Term Rentals Operations Assistant

ABOUT THE ROLE

We are looking for a reliable SHORT-TERM RENTAL OPERATIONS ASSISTANT to help support and improve the day-to-day operations of our Airbnb / co-hosting business.

This is a part-time remote role focused on:

- Managing day-to-day operations
- Organizing tasks and communication
- Improving workflows using AI

We operate as a lean, AI-first company, meaning we prioritize automation, efficiency, and small teams over traditional staffing. We are looking for people who can think, adapt, and improve systems — not just complete tasks.

This role includes:

- Managing tasks and communication across Slack and Asana
- Onboarding new co-hosting clients
- Coordinating guests, cleaners, and vendors as needed
- Assisting with systems and SOPs using A.I.
- Helping ensure operations run smoothly

This starts as a part-time role, but the goal is to grow this into a higher-responsibility operations role with increased pay based on performance. This is a long-term position with a clear opportunity to grow into an OPERATIONS COORDINATOR and eventually OPERATIONS MANAGER role with a human/A.I. team as the company scales.

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WHAT A TYPICAL WEEK LOOKS LIKE

This role involves a mix of operations, coordination, and problem-solving.

A typical week may include:

- Organizing tasks from Slack into Asana
- Following up on onboarding steps for a new client
- Coordinating issues with a cleaner or vendor
- Improving or documenting a process using AI
- Supporting updates to systems such as GoHighLevel

The role requires:

- Attention to detail
- Clear communication skills
- Ability to manage multiple moving parts
- Comfortable working with limited direction and figuring things out independently

Expected workload:

- Approximately 25 hours per week

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RESPONSIBILITIES

? TASK MANAGEMENT & ORGANIZATION
- Review Slack, Asana, and internal tools daily
- Turn messages into clear, structured tasks as needed
- Assign priorities and due dates
- Ensure nothing falls through the cracks
- Communicate proactively if something is delayed, blocked, or even better, a problem you predict will happen in the future

? CLIENT ONBOARDING SUPPORT
- Support and help manage onboarding for new co-hosting clients
- Track onboarding steps, forms, photos, vendors, and setup
- Coordinate timelines so onboarding moves forward smoothly
- Keep all information organized and updated

? CLEANER COORDINATION
- Confirm schedules, turnovers, invoices
- Follow up on post-clean photos
- Track issues and missing items
- Coordinate restocking when needed

? VENDOR COORDINATION
- Communicate with vendors when issues arise
- Schedule repairs or maintenance
- Follow up until issues are resolved
- Keep the team updated on progress

? SYSTEMS & AUTOMATION SUPPORT
- Assist with CRM and automation processes
- Test systems before marking tasks complete
- Document workflows when needed

? AI & PROCESS IMPROVEMENT
- Use AI tools to improve workflows and efficiency
- Create SOPs, templates, and checklists
- Suggest better ways to handle repetitive tasks

? OPERATIONAL SUPPORT
- Support day-to-day operations as needed
- Assist with occasional guest or operational issues
- Support growth-related tasks when needed

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WORK SCHEDULE

? ACTIVE WORKING HOURS
Monday – Friday
9:00 AM – 2:00 PM EST

? MONITORING COVERAGE
Primarily Thursday – Monday (higher demand days)

You are expected to keep notifications on to monitor guest activity and business communications and respond to urgent issues as needed.

With AI handling most communication, monitoring is typically light and does not require constant active work.

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REQUIREMENTS

- Strong written/spoken English
- Comfortable communicating with guests & vendors over the phone
- Highly organized and detail-oriented
- Ability to move quickly and manage multiple tasks
- Comfortable working with unclear or changing instructions
- Reliable internet connection
- Comfortable using Google Workspace
- Comfortable using Slack and task management tools

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REQUIRED EXPERIENCE

- Experience with Task/Communication management tools (Asana, ClickUp, Trello, etc.)
- Experience with CRM or automation tools (REQUIRED)
- Experience using AI tools like ChatGPT (REQUIRED)

? IMPORTANT: You must show proof of a simple personal or professional workflow or system you have created using AI or automation. Generic answers will not be considered strong.

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PREFERRED EXPERIENCE

- Airbnb or short-term rental operations
- Customer service
- Property management
- Vendor or cleaner coordination
- Tools such as GoHighLevel, Hospitable, Asana, Slack
- A.I. and Automation (Zapier, n8n)

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COMPENSATION

- Approximately 25 hours per week
- Starting at $400–600/month range

This role has a clear growth path, with opportunities to:

- Earn performance bonuses
- Increase compensation
- Move into a Coordinator or Manager role

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HOW TO APPLY

Please complete the application form and follow the instructions carefully.

Applications that do not follow instructions may not be considered.

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