Short-Term Rental Operations Virtual Assistant (Hostaway Required)

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: TYPE OF WORK

Full Time

: SALARY

4.00

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

Location: Remote
Employment Type: Full-Time
Hours: 9:00 AM – 5:00 PM EST (Monday–Friday)

We are a corporate housing and short-term rental management company dedicated to delivering exceptional guest experiences and maintaining the highest standards for our properties. We are looking for a proactive, detail-oriented Virtual Assistant to support our day-to-day operations and help us deliver five-star service.

Position Overview

We are seeking an experienced Virtual Assistant who has hands-on experience using Hostaway. The ideal candidate is highly organized, communicates professionally, and can confidently manage guest communication, reservations, and operational tasks with minimal supervision.

Responsibilities

Manage reservations and day-to-day operations through Hostaway
Respond to guest inquiries quickly and professionally
Coordinate check-ins, check-outs, and guest support
Schedule and oversee cleaners and maintenance vendors
Monitor property calendars and booking availability
Resolve guest issues efficiently while maintaining excellent hospitality standards
Coordinate with tea ---------- mbers to ensure smooth daily operations
Update property information, listings, and reservation details as needed
Track operational tasks and maintain organized records
Assist with additional administrative tasks as assigned

Required Qualifications

Previous experience using Hostaway is required
Minimum 1 year of experience in short-term rental or property management
Excellent written and verbal English communication
Strong customer service and problem-solving skills
Highly organized with exceptional attention to detail
Ability to multitask in a fast-paced environment
Reliable internet connection and quiet home office
Comfortable working independently and taking initiative

Preferred Qualifications

Experience with Airbnb, VRBO, ---------- , or direct booking platforms
Experience coordinating cleaners and maintenance teams
Familiarity with Google Workspace
Knowledge of dynamic pricing tools and channel management
Hospitality or customer service background

What We're Looking For

Professional and dependable
Positive, solution-oriented attitude
Strong sense of ownership and accountability
Excellent time management
Ability to remain calm under pressure
Passion for delivering exceptional guest experiences

Additional Responsibilities

During periods of lower guest activity, you will be expected to proactively support our growth by:
Researching and sourcing potential rental properties that align with our acquisition criteria
Identifying property owners, management companies, and leasing opportunities
Maintaining organized lead lists with relevant property details
Conducting basic market research and documenting potential opportunities
Assisting with outreach preparation and other business development initiatives as assigned

This role combines short-term rental operations with business development, so the ideal candidate is comfortable switching between guest support and property acquisition tasks as business needs evolve.

How to Apply

Please submit the following:
Your resume
A brief introduction describing your experience with Hostaway
Examples of your short-term rental or hospitality experience
Your availability
Your expected hourly rate

Applications without Hostaway experience will not be considered.

SKILL REQUIREMENT

Property Management Airbnb HostAway

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Short-Term Rental Operations Virtual Assistant (Hostaway Required)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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