Short Term Rental Hospitality & Operations Coordinator - Full-time AM EST

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: TYPE OF WORK

Full Time

: SALARY

3.5/hr - 5/hr

: HOURS PER WEEK

40

: DATE UPDATED

Jul 22, 2026

JOB OVERVIEW

ABOUT US
We are a rapidly growing short-term rental company building long-term partnerships with property owners through our corporate leasing model. We pride ourselves on delivering exceptional guest experiences, running efficient operations, and leveraging technology and AI to scale our business.

We're looking for a proactive, resourceful, tech-savvy Virtual Assistant who enjoys solving problems, talking to people, and taking full ownership of their work. This is a long-term, full-time position with opportunities for increased responsibility and growth as the company continues to expand.

SCHEDULE
Full-time: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).
We're looking for someone who is available during these hours every weekday and is excited to grow with our company long-term.

HOW THIS ROLE WORKS — Priorities
This role has two sides, and the order matters.

1. Property Management Comes First
Guest communication, operations, scheduling, and platform support are always the top priority. These responsibilities are handled promptly every day.

2. Outreach Fills the Remaining Time
When property management tasks are under control, you'll shift your focus to outbound calling and business development. Outreach is an important part of the role, but it never comes at the expense of guests or operations.
We're looking for someone who can read the day, prioritize what matters most, and use quieter periods productively.

RESPONSIBILITIES
Primary — Property Management

Guest Communication
Respond promptly and professionally to guest inquiries before, during, and after their stay.
Resolve guest concerns while providing exceptional customer service.
Escalate issues appropriately when needed.

Operations & Scheduling
Coordinate cleaners, maintenance vendors, and tea ---------- mbers.
Schedule appointments and keep operational tasks on track.
Monitor workflows and identify potential issues before they become problems.

Airbnb & Platform Support
Communicate with Airbnb and other booking platforms regarding reservations, disputes, reimbursement claims, guest complaints, and policy questions.
Professionally advocate for the company while remaining calm during challenging conversations.

Technology & Systems
Use AI tools to improve speed and efficiency.
Learn new software quickly.
Keep accurate records within our property management system.

Secondary — Business Development & Outreach
(Completed when property management responsibilities are already handled.)
Make outbound calls to property owners, real estate agents, and property managers.
Introduce our corporate leasing model and qualify potential properties.
Build rapport with prospects and confidently answer questions about our business.
Accurately document conversations and follow up with leads as needed.

TIME TRACKING
This is a remote role, and we use Time Doctor to track hours and monitor productivity across the team.
You'll be expected to:
Clock in/out accurately and keep Time Doctor running during all scheduled hours.
Flag technical issues with tracking to management right away.
Time properly recorded through Time Doctor is a condition of employment — unrecorded hours may not be eligible for pay unless approved in advance.

QUALIFICATIONS

Required
Excellent spoken and written English with a clear, neutral accent suitable for U.S. phone calls.
Outstanding customer service and communication skills.
Highly organized with excellent judgment and the ability to prioritize urgent tasks.
Strong problem-solving skills and the ability to work independently.
Tech-savvy and quick to learn new software.
Hands-on experience using AI tools such as ChatGPT, Claude, or similar to improve productivity.
Comfortable making outbound calls and handling objections and difficult conversations.
A proven history of productive outbound calling. In previous full-time outreach roles, you consistently completed approximately 100–200 calls per day. (This is not a daily quota for this position—it simply demonstrates you're comfortable working efficiently when outreach is needed.)
Reliable high-speed internet.
A quality headset.
A quiet, professional workspace.

Preferred
Experience in short-term rentals or hospitality.
Experience using Airbnb.
Experience with Hostaway (strongly preferred).
Experience using CRM and task-management software.
Background in sales, customer support, cold calling, or virtual assistance.

WHAT SUCCESS LOOKS LIKE
During your first 90 days, you'll be expected to:
Maintain fast guest response times and excellent guest satisfaction.
Handle daily operations with minimal supervision.
Coordinate cleaners and maintenance proactively.
Confidently communicate with Airbnb support, vendors, and guests.
Use downtime productively for outbound outreach.
Learn our systems quickly and continuously look for ways to improve efficiency using AI.
Our goal isn't to micromanage you. We're looking for someone who takes ownership, solves problems before they become problems, and becomes an indispensable member of our team.

WHO THRIVES HERE
The person who succeeds in this role is a self-starter who doesn't wait to be told what to do. You naturally prioritize what's most important, stay calm while juggling multiple responsibilities, communicate confidently, and follow through until the job is done.
You're dependable, detail-oriented, resourceful, and genuinely enjoy learning new technology and finding better ways to work.

HOW TO APPLY
To show us you read the full posting, please begin your application with the codeword "GROWTH" and include:
A short note describing your property management, guest support, and outbound calling experience.
Any experience you have with short-term rentals, Airbnb, or Hostaway.
A 1–2 minute video introduction telling us:
A little about yourself.
A challenging customer or guest situation you've handled.
Why you're interested in this role.
Applications that do not include the codeword or video introduction will not be considered.
We read every complete application and look forward to meeting the right person to join our growing team.

SKILL REQUIREMENT

Property Management Cold Calling Airbnb

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Short Term Rental Hospitality & Operations Coordinator - Full-time AM EST

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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