Short-Term Ops & Quality Management

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TYPE OF WORK

Part Time

SALARY

$5/hr

HOURS PER WEEK

24

DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

**Part-Time Night Shift Operations & Quality Control SpecialistP | Remote**

**About Us**
We are a a fast-growing short-term rental property management company operating vacation properties across the Orlando/Disney corridor. We run a tight, high-performing team and hold ourselves to a high standard — for our guests, our owners, and each other. We're looking for someone who wants to grow with us, not just clock in and out.

**Role Overview**
This is not a passive monitoring role. You will own a critical slice of our operations — from the quality of every clean to the outcome of every guest issue that comes in during your shift. You'll exercise real judgment, represent our brand, and take initiative without being told. If you're looking for something to do on the side while working another job, this is not the right fit. We need your full attention and commitment.

**Hours:** Monday–Friday, 5:00 PM – 10:00 PM EST

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**What You'll Own**

*Quality Control & Cleaner Management*

- Review post-clean photo submissions via Turno and make expert judgment calls on approval or rejection before every guest check-in
- Review, enforce, and continuously improve our cleaner checklists — you will own these documents
- Monitor cleaner ratings and deliver regular, specific feedback based on photos, guest reviews, and claims
- Place supply and maintenance orders as needed to keep properties guest-ready
- Identify patterns and proactively flag recurring issues before they escalate

*Claims & Owner Communication*

- File and manage guest damage claims from submission to resolution
- Track claim outcomes and notify property owners of successful results
- Share video walkthroughs and property updates with owners
- Request Google reviews from guests at the right ---------- nt
- Support ad-hoc projects as the business grows

*Night Shift Guest Operations*

- Own all guest communication during your shift — questions, emergencies, and last-minute issues
- Coordinate guard gate access and resolve entry issues in real time
- Escalate and document i ---------- appropriately

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**Who You Are**

- **Already working in short-term rentals** — you know the platforms, the pace, and the problems that come up
- Extremely detail-oriented — you notice what others miss and you care about getting it right
- Strong sense of ownership — you don't wait to be told and you don't let things slip
- Curious and self-motivated — you actively look for ways to improve your work and the systems around you
- A clear, professional communicator in writing
- You want to grow within a company, not just fill a seat

**This Role Is Not For You If:**

- You don't have hands-on STR experience
- You are working or plan to work another job simultaneously
- You need someone to check on you to stay focused
- You're looking for something low-effort during quiet hours

---

**Requirements**

- Prior short-term rental experience (Airbnb, VRBO, ---------- , or property management company) — **required**
- Dual-monitor setup + laptop *(photo required with application)*
- Fast, reliable internet *(speed test screenshot required)*
- Typing test completed at ---------- *(screenshot required)*
- Willingness to work under screen monitoring software during shift hours

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**Schedule & Compensation**

- Part-time | Monday–Friday, 5:00 PM – 10:00 PM EST
- Fully remote
- Competitive hourly rate based on experience
- **Growth opportunity:** For the right person, there is real room to grow over time. Tea ---------- mbers who demonstrate ownership, consistency, and curiosity will have the opportunity to expand into other areas of the business they're interested in.

---

**To Apply**
Please submit the following:

1. Resume or summary of relevant STR experience
2. Photo of your dual-monitor + laptop setup
3. Internet speed test screenshot from ----------
4. A few sentences on why this role interests you and what "ownership" means to you at work

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