Shopify Store Manager, Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Part Time

SALARY

500

HOURS PER WEEK

25

DATE UPDATED

Apr 7, 2026

JOB OVERVIEW

We are a dynamic, U.S.-based company managing a portfolio of successful online stores in the hookah industry.

We are seeking an experienced Shopify Store Manager with a strong focus on customer support and a genuine interest in the hookah industry. This role involves managing our Shopify operations, handling customer inquiries, and providing top-notch support through various channels.

Key Responsibilities:

• Manage multiple aspects of the Shopify store, including order processing, returns and refunds
• Provide customer support for inquiries such as order tracking, returns, and general store questions
• Respond to customer tickets, live chat, and phone calls with a high level of professionalism
• Be open to new tasks and responsibilities as they arise, including working with chargebacks, submitting insurance claims, and handling cases with shipping companies
• Utilize tools like Gorgias, Google Sheets, and Shopify to handle customer inquiries efficiently
• Demonstrate a willingness to learn about the hookah industry and assist customers with product knowledge and recommendations


Qualifications:

• Minimum 2 years of experience managing a Shopify store, including customer support
• Proficiency with tools such as Gorgias, Shopify, Trello, and Google Sheets
• Professional-level English for clear and effective customer communication
• Strong desire to learn about the hookah industry and provide informed assistance to customers

Compensation and Schedule:

• Rate: $5 per hour
• Full-time: 5 hours per day with 1 hour unpaid break, 5 days a week (Mon–Fri)

Application Requirement:
We are looking for someone enthusiastic about the hookah industry, capable of delivering excellent customer support, and open to new challenges and responsibilities as they evolve.

SKILL REQUIREMENT
Shopify Ecommerce Gorgias
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0021
Controller Execution Time ( Jobseekers / Job )  0.0148
Total Execution Time  0.0176
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,489,280 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/Shopify-Store-Manager-Customer-Support-Specialist-1618239
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0071 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1618239
 LIMIT 1 
0.0005   SELECT *
FROM `employers`
WHERE `employer_id` = 755087
 LIMIT 1 
0.0006   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1618239
AND `misc`.`id` IS NULL 
0.0004   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-04-18',ej.date_added) duration_days, DATEDIFF('2026-04-18',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-04-18',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1618239' 
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1618239 
0.0009   UPDATE employer_jobs SET hit_counts = '***Apr-07-2026=1116***Apr-08-2026=118***Apr-09-2026=66***Apr-10-2026=32***Apr-11-2026=12***Apr-18-2026=1' WHERE job_id= '1618239'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Apr-2026=1342' WHERE job_id= '1618239'  
0.0009   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1618239' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1618239 
0.0013   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '755087'
AND `date_added` >= '2022-06-08' 
0.0003   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)