Full Time
PHP 40,000-60,000
40
Jul 28, 2026
About the Role:
We are looking for an eCommerce Operations & Platform Specialist to take ownership of the day-to-day running of our online store. We are currently transitioning from Shopify to SHOPLINE, so this role will play a key part in supporting that migration and managing operations on SHOPLINE going forward. Experience with Shopify is highly valued, but the ability to learn and adapt to new eCommerce platforms is equally important.
You will act as the bridge between our Shopify store, logistics partners, and internal teams.
Key Responsibilities:
Manage daily operations of Shopify stores to ensure smooth order flow
Maintain products, collections, pricing, inventory, and variants in Shopify
Monitor orders, fulfillment status, shipping performance, and tracking issues
Communicate directly with logistics and fulfillment partners to resolve order, shipping, and delivery issues
Coordinate with logistics partners on delays, exceptions, stock issues, and process improvements
Ensure accurate shipping rules, taxes, and checkout configurations
Troubleshoot operational and technical Shopify issues quickly and efficiently
Manage and optimize Shopify apps related to fulfillment, inventory, and operations
Perform regular store audits to identify operational gaps and inefficiencies
Support store updates, launches, and process improvements
Collaborate with the CEO, customer support, and operations teams
Maintain clear documentation and SOPs for Shopify and logistics processes
Ensure store performance, reliability, and a seamless customer experience
Support the migration from Shopify to SHOPLINE and help optimize the new platform
Must-Have Requirements:
Proven experience managing Shopify store operations
Hands-on experience communicating with logistics and fulfillment partners (3PLs, couriers, warehouses)
Strong understanding of Shopify order management and fulfillment workflows
Experience handling shipping issues, tracking problems, and delivery exceptions
Ability to coordinate with the CEO, the team, logisctics partner, and external partners
Strong organizational and problem-solving skills
Excellent written and verbal English communication
Ability to work 10:00 AM – 6:00 PM AEDT consistently
Reliable internet connection and remote work setup
Technical Skills (Required)
Solid experience using Shopify (admin, orders, products, apps)
Working knowledge of Shopify Liquid, HTML, CSS, and JavaScript (for basic edits and troubleshooting)
Experience installing, configuring, and managing Shopify apps
Ability to troubleshoot theme, checkout, and app-related issues
Understanding of eCommerce best practices and store performance basics
Nice to Have (Bonus)
Experience with inventory management tools and 3PL integrations
Familiarity with CRO, analytics, or reporting tools
Experience working with international eCommerce brands
Basic design or UX experience (Figma or similar)
What We Offer
Long-term, stable full-time role
Competitive salary (AUD 40K–60K, based on experience)
Clear working hours aligned with Melbourne time
High ownership and responsibility
Supportive remote team environment
How to Apply
Please include:
Your experience managing Shopify store operations
Your experience working with logistics or fulfillment partners
Examples of Shopify stores you’ve supported or managed
Confirmation you can work 10:00 AM – 6:00 PM AEDT