Shopify E-Commerce, Customer Service & Digital Marketing Manager

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: TYPE OF WORK

Any

: SALARY

6 US dollars per hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

WE'RE HIRING
Shopify E-Commerce, Customer Service & Digital Marketing Manager

Company: The Lavish Sunset
Location: Remote
Employment: Long-Term Opportunity
Industry: Luxury Outdoor Living & E-Commerce

About The Lavish Sunset

The Lavish Sunset is a luxury outdoor living brand specializing in premium outdoor furniture, pergolas, outdoor kitchens, fire features, saunas, cold plunges, and wellness products.

Our mission is to help homeowners transform their outdoor spaces into beautiful places for relaxation, connection, and unforgettable memories.

As the sun goes down, the best moments begin."**

Website: ----------
About the Position

We are looking for an experienced, highly organized, proactive, and customer-focused professional to manage our Shopify store, assist customers, support sales, coordinate digital marketing, and oversee daily e-commerce operations.

We need someone who can work independently, solve problems, take initiative, and help our business grow.

This is not an entry-level position. Strong Shopify experience, excellent customer communication skills, and project management abilities are required.**

Key Responsibilities

1. Shopify Store Management**
- Manage and maintain our Shopify store using the Prestige theme.
- Create, update, and optimize products, collections, and landing pages.
- Write SEO-friendly product descriptions, titles, and metadata.
- Maintain website navigation, product specifications, and images.
- Monitor product inventory and availability.
- Identify and resolve website issues.
- Improve website functionality and shopping experience.
- Maintain accurate product pricing, shipping information, and policies.
- Support Google Merchant Center and Google Ads readiness.

2. Customer Service & Sales**

- Answer customer calls, emails, SMS, and website chat messages.
- Respond to Instagram and Facebook customer inquiries.
- Provide professional, personalized luxury concierge service.
- Help customers choose products based on their needs, preferences, and budget.
- Explain product features, dimensions, materials, delivery, and warranty information.
- Prepare quotes and follow up with potential customers.
- Follow up with abandoned carts and qualified leads.
- Assist customers throughout the purchasing process.
- Provide order status updates.
- Coordinate with suppliers and shipping partners when needed.
- Resolve customer concerns professionally.
- Help convert customer inquiries into sales.
- Maintain accurate customer records in Shopify and HighLevel.

3. Digital Marketing & Social Media Management**
- Manage social media accounts, including Instagram, Facebook, TikTok, and Pinterest.
- Schedule and publish approved content.
- Maintain organized monthly content calendars.
- Write engaging captions, product descriptions, and promotional messaging.
- Support Google Ads and Meta Ads campaign management.
- Monitor website traffic, customer inquiries, and marketing performance.
- Help improve lead generation and conversion rates.
- Maintain consistent luxury brand messaging.

Professional video editing is not required for this position.*

4. CRM, AI & Automation**
- Manage customer information and leads using HighLevel.
- Maintain automated email and SMS follow-up campaigns.
- Monitor and improve customer service workflows.
- Support AI chatbots and automated customer communication.
- Use ChatGPT and other AI tools to improve productivity.
- Identify opportunities to automate repetitive tasks.

5. Project Management & Business Operations**
- Organize daily priorities and deadlines.
- Manage assigned projects independently.
- Coordinate with suppliers and external service providers.
- Track customer orders and pending quotes.
- Follow up on unfinished tasks.
- Identify problems and recommend solutions.
- Provide daily updates and weekly performance reports.
- Support management with business growth initiatives.

Mandatory Qualifications

- Proven Shopify e-commerce management experience.
- Strong knowledge of Shopify products, collections, and SEO.
- Previous customer service and sales experience.
- Excellent spoken and written English.
- Confidence communicating with customers by telephone.
- Experience with CRM systems and customer follow-up.
- Strong project management and organizational skills.
- Knowledge of digital marketing and social media.
- Ability to multitask and meet deadlines.
- Strong problem-solving and decision-making abilities.
- Experience using ChatGPT or similar AI tools.
- Ability to work independently with minimal supervision.
- Reliable internet connection and quiet workspace.

Preferred Qualifications

- Shopify Prestige theme experience.
- HighLevel CRM and marketing automation.
- Google Merchant Center and Google Ads.
- Meta Ads Manager.
- Luxury retail or high-ticket product sales experience.
- Supplier coordination and order management.
- Shopify Liquid, HTML, or CSS knowledge.

Who We're Looking For

We want someone who is:

- Proactive: Takes initiative without waiting for constant instructions.
- Organized: Keeps projects, orders, and customer communication on track.
- Customer-focused: Provides an exceptional shopping experience.
- Sales-minded: Understands how to build trust and turn inquiries into purchases.
- Dependable: Takes responsibility and follows through.
- Tech-savvy: Comfortable with Shopify, CRM platforms, AI, and online tools.
- Detail-oriented: Maintains a polished, professional luxury brand experience.

How to Apply

Applicants must submit:

1. An updated résumé.
2. Examples of Shopify stores they have personally managed.
3. Details of their customer service and sales experience.
4. A short English voice recording introducing themselves.
5. A list of Shopify, CRM, and digital marketing tools they know.
6. Their expected monthly salary and weekly availability.

Shortlisted candidates will complete a paid practical assessment involving Shopify, customer service, and sales follow-up.

Join The Lavish Sunset

We are looking for a committed professional who wants to grow with our company and contribute to its long-term success.

Our ideal candidate can independently manage our Shopify store, provide excellent customer service, organize operations, and help increase sales.

As the sun goes down, the best moments begin.

SKILL REQUIREMENT

Shopify GoHighLevel AI Tools

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Shopify E-Commerce, Customer Service & Digital Marketing Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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