Shopify / 17TRACK Order Tracking VA

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TYPE OF WORK

Part Time

SALARY

300

HOURS PER WEEK

TBD

DATE UPDATED

Aug 27, 2026

JOB OVERVIEW

We are looking for an experienced VA to monitor our Shopify orders and handle shipping/address issues.

Main Tasks:

Monitor orders in 17TRACK
Find failed deliveries and delivery exceptions
Identify incorrect or incomplete customer addresses
Correct customer addresses in Shopify
Check delayed, stuck, or returned-to-sender packages
Contact customers when address information is needed
Mark/update order issues in Shopify
Keep track of unresolved orders and follow up
Send a short daily report of completed and pending issues

Requirements:

Must have Shopify experience
Experience editing customer addresses in Shopify
Experience handling tracking and delivery problems
17TRACK experience preferred
Very detail-oriented
Able to work independently without constant supervision

Schedule:
Morning PST preferred, but hours are flexible as long as all daily tasks are completed.

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