Shopfy/checkoutchamp Customer Service Rep

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TYPE OF WORK

Full Time

SALARY

3-10 USD per hour

HOURS PER WEEK

TBD

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

We're a growing DTC supplement brand looking for a reliable customer service rep to handle day-to-day customer inquiries and order management.
What you'll do:

Respond to customer emails and messages in a timely, friendly manner
Process orders, refunds, exchanges, and subscription changes
Troubleshoot order and shipping issues
Update customer accounts and orders in Shopify and CheckoutChamp

What we're looking for:

Prior customer service experience (ecommerce preferred)
Hands-on experience with Shopify
Experience with CheckoutChamp (or similar order management/CRM platforms)
Strong written communication skills
Reliable, organized, and able to work independently

Nice to have:

Experience with subscription-based products
Familiarity with Recharge or similar subscription tools

This is a remote, contract position. If you're dependable and can hit the ground running, we'd love to hear from you.

SKILL REQUIREMENT
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