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TYPE OF WORK
Full Time
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SALARY
4-5.5
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HOURS PER WEEK
40
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DATE UPDATED
Aug 11, 2026
We’re looking for a detail-oriented Service Administrator to support our HVAC service operations remotely. This role will manage work orders, service documentation, customer information, and administrative tasks while coordinating with technicians, customers, and vendors.
Responsibilities
* Manage and update service work orders from start to completion.
* Review technician notes, photos, invoices, and job documentation for accuracy.
* Follow up on incomplete work orders or missing information.
* Coordinate with technicians, customers, vendors, and the operations team.
* Assist with scheduling and service appointment updates.
* Maintain accurate customer and service records.
* Prepare service reports and other required documentation.
* Help resolve administrative issues and keep daily operations organized.
Requirements
* 2+ years of experience in service administration, dispatch, HVAC, field service, or a similar role.
* Background or graduate of Mechanical Engineering course or similar.
* Strong communication, organization, and attention to detail.
* Ability to manage multiple tasks in a fast-paced environment.
* Comfortable working independently in a remote setting.
* Experience with service management or CRM software is a plus.
* HVAC or home services experience is preferred.
* Able to work in U.S. business hours, preferably EST.
Success Factors
* Accurate and organized work orders and records.
* Fast and clear communication with technicians, customers, and vendors.
* Reliable follow-through on open tasks and service issues.
* Ability to keep service operations running smoothly.
Apply through this link to be considered:
