Senior Sales & Property Operations Manager

Senior Sales & Property Operations Manager
Remote | Full-Time

Salary: $1,500–$2,000 USD per month + Quarterly Performance Bonuses

We are a growing Irish property marketing and accommodation services business seeking an exceptionally capable, experienced and commercially minded professional to take a leading role in our daily sales and customer operations.

We are looking for someone who can think independently, understand customer behaviour, communicate confidently and take genuine ownership of their responsibilities.

This is not a traditional virtual assistant or basic customer support position.

You will be dealing with homeowners considering listing their properties for major international sporting events. The role involves managing customer relationships, handling enquiries and objections, following up on interested prospects and helping convert opportunities into paid listings.

We require someone who can balance professionalism, empathy and strong sales judgement without relying on aggressive selling techniques.

## Key Responsibilities

- Take responsibility for daily customer communication through WhatsApp Business and email.
- Manage a high volume of enquiries from homeowners throughout Ireland and the UK.
- Understand individual customer requirements, concerns and objections, and respond appropriately.
- Guide interested homeowners through our property listing services and payment process.
- Follow up consistently and professionally with prospective customers, ensuring valuable opportunities are not overlooked.
- Identify high-intent prospects and prioritise conversations with the greatest potential.
- Coordinate property photographs, descriptions, customer details and listing preparations.
- Maintain organised records of customer conversations, pending decisions, payments and follow-up requirements.
- Handle occasional telephone calls with homeowners when necessary.
- Conduct relevant research into property locations, accommodation features, local amenities and customer requirements.
- Provide accurate daily updates on customer enquiries, sales progress and outstanding tasks.
- Take initiative, identify problems and recommend improvements to the operation.

## Experience & Qualifications

A minimum of five years of relevant professional experience is required.

Experience in sales, customer relationship management, real estate, property services, hospitality, accommodation or a closely related industry is highly desirable.

The ideal candidate will demonstrate:

- Exceptional written English and excellent spoken communication skills.
- Previous experience working with customers in the USA, UK, Ireland or other English-speaking markets.
- Strong commercial awareness and proven ability to convert customer enquiries into sales.
- Excellent judgement when handling objections, hesitant customers and sensitive conversations.
- The ability to build trust and maintain positive customer relationships.
- High levels of organisation, attention to detail and accountability.
- Confidence managing multiple customer conversations simultaneously.
- The ability to work independently without constant supervision.
- Strong problem-solving skills and a proactive approach to daily responsibilities.
- Familiarity with CRM systems, WhatsApp Business, email management and digital business tools.
- An interest in property, hospitality and international accommodation markets.

## AI Proficiency & Independent Thinking

We value professionals who know how to leverage ChatGPT and other AI tools to enhance their existing knowledge, improve research, increase productivity and communicate more effectively.

However, we are specifically looking for someone who can direct AI using their own experience, intelligence and commercial judgement, not someone who allows AI to think or make decisions for them.

You must be capable of identifying inaccuracies, challenging AI-generated information, recognising inappropriate communication styles and refining responses to suit the customer and situation.

AI should enhance your expertise, not replace it.

## Working Hours

Sunday to Friday, 11:00 AM–7:00 PM Irish time, including a one-hour meal break.

Saturday off.

Candidates must be comfortable working evening and night hours in the Philippines to accommodate Irish business operations.

## Salary & Career Progression

- Monthly base salary of $1,500–$2,000 USD, depending on experience and demonstrated ability.
- Expected starting salary of approximately $1,700 for a suitably qualified candidate.
- Performance-based salary reviews, with opportunities for progression.
- Additional quarterly performance bonuses based on agreed commercial and operational targets.
- Long-term opportunity to develop into a more senior leadership position as the company grows.

## Initial Paid Trial

The successful applicant will undertake an initial "one-week paid assessment period", subject to the agreed employment arrangements.

During this period, we will assess communication standards, independent judgement, accuracy, commercial understanding, initiative and ability to learn our business.

We will provide feedback and communicate the next steps following the initial assessment.

We expect an experienced candidate to become confident handling routine responsibilities within approximately two to three weeks.

## Application Requirements — Please Read Carefully

We have a thorough selection process and are only interested in serious, experienced professionals who meet the requirements above.

Part 1 — Mandatory Loom Video (60–70 Seconds)

Please submit a Loom video introducing yourself and explaining:

- Your relevant sales, customer relationship or property-related experience.
- Why you believe you are suited to a commercially focused operations role.
- One example of how you successfully handled a difficult customer concern or sales objection.

Your face should be visible and your voice clearly audible.

We will assess spoken English, confidence, professionalism, clarity and communication skills.

**Part 2 — Three Written Customer Scenarios**

Please answer each of the following situations as though you were personally responding to the customer.

### Scenario 1 — Sales Ability & Understanding Customer Needs

**Background information:**

Our company helps homeowners advertise their properties for major international sporting events.

We offer two services:

- **Self-Managed — €299:** A one-time listing fee. We advertise the property and pass enquiries to the homeowner, who handles their own bookings. No commission is charged.
- **Fully Managed — €595 upfront:** We handle marketing, guest enquiries, negotiations, guest vetting, contracts and booking arrangements. The upfront fee is refunded if a rental is successfully secured. A 15% commission applies to the final agreed rental amount when a booking is secured.

No rental booking is guaranteed.

**The customer says:**

"Hi, I've got a lovely five-bedroom house and I'm definitely interested in renting it out for the event. I work full-time, though, and I don't really want the hassle of dealing with guests and organising everything myself. Can you explain which option would suit me best and what I'd actually have to pay?"

**Your task:**

Write the email you would send this customer.

We want to see how you explain the services clearly, identify what the customer actually needs, recommend an appropriate solution and naturally guide them towards the next step.

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### Scenario 2 — Handling an Unhappy Customer

**The situation:**

A homeowner contacted our company five days ago and sent photographs of their property.

Unfortunately, their enquiry has not yet received a response. You have checked the records and confirmed that the photographs were received, but no further progress has been recorded.

**The customer says:**

"Hi, I sent you photographs of my house nearly a week ago and haven't heard anything back. I'm starting to wonder if your company is even serious about this. I'm interested in renting the property, but I'm not going to waste my time chasing people for updates."

**Your task:**

Write the reply you would send this customer.

We want to see how you handle frustration, take responsibility, restore confidence and keep a potentially valuable customer interested without making promises you cannot guarantee.

---

### Scenario 3 — A Customer Who Is Almost Ready

**The situation:**

A homeowner has already provided photographs and detailed information about their property.

They are interested in proceeding but explain that two bedrooms are not fully prepared and they need to discuss the decision with their partner.

**The customer says:**

"We are definitely interested, but we have a bit more work to do around the house. I'll discuss it with my partner and come back to you."

**Your task:**

Write the reply you would send this customer.

We want to see how you maintain their interest, address their concerns and encourage progress without putting unnecessary pressure on them.

### Important Application Instructions

Please provide your own written response to all three scenarios, exactly as you would communicate with a real customer.

**Do not use ChatGPT or other AI writing tools for this initial assessment.** We want to assess your independent judgement, natural communication style and ability to handle customer situations.

You will have access to AI tools in the actual role, but you must first demonstrate your own professional capabilities.

Applicants must also submit the mandatory **60–70 second Loom introduction video** described in the job advertisement.

We want to evaluate your independent communication skills, understanding of customer behaviour and commercial judgement.

Candidates shortlisted for interview may be asked to complete a further live practical assessment.

Applications that do not include the required Loom video and all three written responses will not be considered.

We are looking for someone dependable, highly capable and committed to taking genuine responsibility for their work.

If you meet these requirements and believe you can make a meaningful contribution to a growing international business, we look forward to reviewing your application.