Senior Sales Agent: B2B Inbound Sales & Client Management, International Wellness Brand (Full-Time, Remote)

NO VIDEO IS NO REPLY


Job Type: Full-Time
Salary: $10/hour (USD), plus a KPI-based bonus structure

About the Company

We are a fast-growing international B2B brand supplying custom branded grip socks and studio essentials to more than 700 Pilates, yoga and barre studios across the UK, Europe, the US and Australia. We are a start-up, not a "slow corporate" company. We move fast, we care about how things look, and we treat our clients like partners, not just accounts.

If a start-up pace sounds exciting to you, keep reading. If not, this isn't the right role, and it's better we both know that now.

This is a senior sales role

This is not an entry-level position and not a script-reading job. Every order we sell is custom: a studio's own logo, colors and design on our products. That means every deal involves details that must be exactly right, and every client expects a personal, high-quality experience. We are looking for someone who already sells at a high level, is extremely precise, and genuinely enjoys taking care of clients.

What You'll Be Doing

Sales (the core of the role)

- Handle inbound leads from studio owners who requested a custom design, and guide them from first message to paid invoice.
- Present designs, answer questions, handle objections, and follow up until the client makes a decision.
- Close deals efficiently, ideally within a handful of messages, without ever making the client feel rushed.
- Spot genuine upsell opportunities (embroidery, upgraded materials, larger bundles, additional products) and position them with confidence when they add real value.
- Run phone calls with studio owners and decision-makers when a deal needs a personal touch.
- Read between the lines: understand what a client really needs, even when they don't say it directly.
- Turn first-time buyers into repeat clients by staying on top of reorders and follow-ups.

Detail and accuracy:

- Check every order detail carefully: quantities, sizes, colors, logo placement, pricing, shipping information. One wrong detail on a custom order means a remake, so precision is non-negotiable.
- Brief our design team clearly and accurately based on the client's wishes.
- Keep the CRM and order records complete and up to date at all times.

Client care

- Be the client's go-to person throughout the process, including after the sale.
- Handle questions and the occasional complaint calmly and professionally, and follow through until the client is genuinely satisfied.
- Communicate proactively, so clients never have to chase us for an update.

Working across platforms

- You will work in several systems at once every day: email, phone, Instagram DMs and comments, our CRM, our order management system, and shared team tools.
- Switch between conversations and platforms smoothly without losing track of details or deadlines.
- Match your tone to the channel and the client: professional in email, friendly and casual on Instagram when it fits.
- Use AI tools daily for drafting, translation and research. This is a core part of the job, not an occasional task.

Requirements

- 3+ years of proven sales experience, with a clear track record of closing. Be ready to share numbers.
- Perfect spoken and written English with a clear, natural American accent. This role includes calls with clients in Europe, the UK and US.
- Extremely detail-oriented. You double-check your work without being asked.
- Genuinely client-focused, with a natural sense for service and relationship building.
- Experienced in working across multiple platforms and tools at the same time (CRM, email, social media, internal systems).
- Able to work independently and take full ownership after training. This is not a role with constant supervision.
- Comfortable working toward KPIs, with a bonus tied to performance.
- Already skilled with AI tools (ChatGPT, Claude or similar).
- Completed a higher education degree.
- Stable internet, a quiet workspace and a backup power solution.

Strong Pluses

- Experience selling custom, personalized or branded products
- Familiarity with the wellness, fitness or studio scene (Pilates, yoga, barre or similar)
- Previous experience working with European, UK or US companies
- Experience with CRM

Growth & Onboarding

You will be trained properly on our products, systems and process before working independently. There is a clear path to more responsibility, including a lead role, for people who show they can handle it.

Salary

$10 per hour (USD), plus a KPI-based bonus structure once you're fully onboarded.

Before You Apply

Please read this entire post before applying. You don't need to send a long written application. What we want is a short video (Loom, or unlisted YouTube link, 2 to 3 minutes) where you introduce yourself and tell us about the best deal you ever closed and how you did it. Speaking on camera also lets us hear your spoken English, which matters for this role.

To prove you read the full post, also answer this in writing: A studio owner approves her design but orders the wrong sizes by mistake. How do you catch it, and what do you send her?

We only want to be contacted through OnlineJobs.ph. Please do not reach out via LinkedIn or email. Applications sent through other channels will NOT be considered.