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TYPE OF WORK
Full Time
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SALARY
up to $3500/month + performance bonus| depending on experience and seniority level
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HOURS PER WEEK
40
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DATE UPDATED
Mar 20, 2026
ROLE SUMMARY
The Account Manager (AM) is a client-facing role responsible for supporting day-to-day success across a portfolio of marketing accounts. AMs work closely with internal teams to keep projects moving, ensure the timely delivery of campaigns and assets, and maintain strong client communication. They act as the central point of coordination, translating client needs into actionable internal tasks, and ensuring updates, follow-ups, and reporting are clear and accurate.
While strategic planning is typically owned in collaboration with Analysts, AMs must have a solid understanding of marketing fundamentals and be comfortable discussing performance results and project objectives. Success in this role requires strong communication, task management skills, and a proactive mindset to keep clients informed and engaged.
AMs are expected to use Slack and Asana regularly to manage projects, collaborate with teams, and communicate with clients. This role is ideal for professionals with marketing exposure and a strong client service foundation who are ready to take the lead on execution and client relationship management.
KEY RESPONSIBILITIES
Client Communication & Relationship Management
Act as the day-to-day contact for assigned clients, ensuring timely responses and clear updates.
Lead recurring client calls, prepare agendas, and document action items and outcomes both internally and externally.
Deliver follow-ups, meeting recaps, and task updates to clients and internal teams using Slack,
Build rapport with clients and understand their preferences, communication style, and working cadence.
Project Coordination & Task Management
Translate client requests into detailed tasks, coordinating with Analysts, Creative, and SEO teams as needed.
Own the flow of projects in Asana—setting due dates, assigning tasks, and following up on progress.
Ensure timelines are met and deliverables meet quality standards before going to the client.
Help keep clients accountable for reviews, feedback, and asset delivery.
Marketing Strategy & Performance Analysis
Understand core marketing metrics and KPIs to speak confidently about campaign trends.
Collaborate with Analysts to prepare insights and recommendations and present them clearly in client-facing updates.
Support campaign planning and optimizations by identifying strategic priorities linked to client goals.
Use tools like TapClicks and GA4 to interpret data and translate results into client-friendly updates.
Account Growth & Retention
Spot growth opportunities through performance review, client feedback, or shifting business needs.
Collaborate with internal leads to scope and pitch upsells or service expansions.
Monitor account health, flag potential churn risks early, and collaborate internally to develop
Team Collaboration & Internal Best Practices
Work closely with Analysts, SEO, Creative, and leadership to deliver a seamless client experience.
Adhere to SOPs and workflows, maintaining high standards for delivery and communication.
Contribute to process improvement efforts, template development, and mentorship of newer tea
Process Improvement & Continuous Learning
Stay current on industry trends, new platform features, and optimization techniques.
Evaluate and test new tools and methodologies to improve campaign performance.
Proactively contribute to improving internal processes, workflow efficiency, and overall team effectiveness.
Share insights and learnings with the broader team to enhance collective knowledge.
REQUIRED QUALIFICATIONS & SKILLS
2+ years of experience in a client-facing role, ideally within a marketing agency or digital advertising environment.
Proven success managing accounts, particularly those involving paid media or multi-channel campaigns.
Strong communication skills, including writing client
Familiarity with Asana (or other PM tools), Slack, and marketing performance dashboards.
Solid understanding of digital marketing channels (e.g., Google Ads, Meta) and common KPIs.
Organized and detail-oriented, with the ability to manage multiple accounts and timelines simultaneously.
Collaborative mindset and a willingness to ask questions, flag issues, and support team execution.
PREFERRED QUALIFICATIONS & SKILLS
3+ years of experience in an agency or client services role.
Exposure to multi-channel campaign delivery or account management.
Experience working closely with creative teams, analysts, or technical stakeholders.
Familiarity with Google Analytics, CRM tools (e.g., HubSpot), or conversion tracking.
WHY JOIN US?
Competitive salary and performance-based bonuses
Unlimited PTO (Responsible PTO – take the time you need, with the expectation that it aligns with client commitments and team goals)
Flexible, remote-first work environment
Professional development opportunities
Collaborative, growth-focused culture
