Senior Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

$1500/month

: HOURS PER WEEK

45

: DATE UPDATED

Oct 13, 2026

JOB OVERVIEW

Senior Operations Manager, Home Care (Remote, Philippines-based)

OPA Home Care is a licensed home care agency in Atlanta, Georgia, and part of a small group of healthcare companies I founded and own. Our caregivers serve clients in their homes every day. Our scheduling and coordination team works remotely from the Philippines. I am hiring a senior operations manager to watch that team throughout the US day and make sure every piece of work meets the OPA standard.

THE JOB
A client waiting for a caregiver cannot see our schedule, and the company cannot watch its own team. Somebody has to look at the work while it is happening, find what is missing, and get it fixed before it reaches a client. That is this job.

You will:
- Watch open shifts, call-outs, and unconfirmed visits from the start of the US day to the end, and make sure each one has an owner and gets closed.
- Check the schedulers' and coordinators' work against the standard every day, and tell them in writing where it falls short.
- Review recorded calls and emails. Every call and email at OPA is recorded and transcribed.
- Follow up on every open item, every time, until it is closed. Sending a message does not close an item.
- Close each day with a written report: what is still open, who owns it, and when it will be done.
- Tell me before a deadline when something is going to be late.

THE OPA STANDARD
We hire and coach on five standards. You must meet all five, and you must hold the team to them.
1. Attention to detail. You catch the shift with no caregiver, the wrong date, and the note that says "covered" when the visit is not covered.
2. Self-starter. You find the problem before anyone assigns it to you.
3. Follow-up. Every item, every time, without fail. If you raised something and nothing happened, you raise it again.
4. Coachability. When you are corrected, your next piece of work shows the correction.
5. Lagniappe. A little bit extra: one more call, one more check, done because the client needed it.

WHO FAILS IN THIS JOB
If "I already messaged them" sounds like a finished task to you, you will fail here. If you would rather not correct a coordinator who has been here longer than you, or you report Monday's problem on Friday, this job will be miserable for you.
Coaching here means telling someone exactly where their work falls short of the standard, showing them what meeting it looks like, and checking the next piece of work, as many times as it takes. It is hard and often harsh.

WHAT YOU NEED
- At least two years in operations, scheduling, or coordination for a US home care agency. Experience supervising a scheduling or coordination team is strongly preferred.
- Excellent written and spoken English.
- Experience with a home care scheduling system. We use AxisCare. WellSky (ClearCare) or AlayaCare experience also counts.
- Availability for the full US Eastern business day. Some days run longer.
- A reliable computer and internet connection, with a backup for each.

PAY
USD 1,500 per month, paid in two equal payments of USD 750 on the 15th and on the last day of each month. Full-time and long-term. This is the offer. There is no range.

HOW TO APPLY
Read every instruction. Following them is part of the test.
- Use this subject line: Senior Ops Manager, your full name, and the word Lagniappe.
- Include a link to your resume that opens without requesting access. We will check it.
- No cover letter. Answer the four questions below, numbered, in under 700 words total.
- Applications that skip a question or use a different subject line will not be read.
- We may reply with one follow-up question. Answer it within 24 hours.

QUESTION 1
Below is an end-of-day note a scheduler sent to her manager. OPA rule: a caregiver whose credentialing is not complete may not work after her 30th day.

"Tuesday wrap-up. All 38 shifts for Wednesday are confirmed. Two call-outs today, both handled. Maria R. called out of the Johnson visit (8 a.m. to 2 p.m.) and Ana T. covered it. Joseph L. called out of the Patel visit (2 p.m. to 8 p.m.). Still looking, I will update. Ana T. also picks up the Williams visit on Wednesday. Wednesday is her 31st day, and her credentialing paperwork is almost done. Mrs. Williams' daughter called about a visit she says nobody showed up for on Monday. I told her we would look into it."

List every problem in this note. Then write the exact message you would send the scheduler, and say what you would do yourself before the US day ends.

QUESTION 2
Describe a time someone senior to you corrected your work. What exactly was wrong, what did you change, and how did your next piece of work show the change?

QUESTION 3
Describe an item you had to follow up on three or more times before it was closed. Who owned it, what kept it open, and how did it finally close? Give the dates.

QUESTION 4
Tell us about something you did in your last job that nobody asked you to do. What did it take, and what did it change for the company or the client?

SKILL REQUIREMENT

Scheduling Staffing

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Senior Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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