Senior MSP Systems Engineer

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: TYPE OF WORK

Full Time

: SALARY

Range $1760 - $2080 per month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 30, 2026

JOB OVERVIEW

About DigitalBrainz
DigitalBrainz is a company focused on amazing culture in the workplace, family and building relationships. We are different than most IT companies. Our tea ---------- mbers are family and are focused on longevity in their company position. Unlike big IT companies, every tea ---------- mber is exposed to aspects of the business above and beyond their daily roles. DigitalBrainz solves problems and helps clients via Information Technology. We are looking for the next standout professional to join our team and DigitalBrainz family.
At DigitalBrainz, we provide Managed IT Services, Help Desk Support, Microsoft 365 administration, proactive monitoring, cybersecurity solutions, strategic technology guidance, and business technology consulting to organizations throughout Florida and beyond. We pride ourselves on responsiveness, accountability, strong client relationships, and creating an environment where tea ---------- mbers can grow both professionally and personally.

Position Overview
We are seeking an experienced, client-focused Senior MSP Systems Engineer to join our growing team. This individual will serve as a technical leader within the organization, handling advanced support, project implementation, cybersecurity initiatives, Microsoft 365 administration, cloud technologies, and complex troubleshooting.
The ideal candidate has a proven background working within a Managed Service Provider (MSP) environment and thrives in a fast-paced setting supporting multiple clients and technologies simultaneously.
This role requires someone who is highly technical, professional in client interactions, security-minded, and passionate about delivering exceptional service.

What You'll Do
Client Support & Escalations

Serve as a Tier 3 escalation resource for complex technical issues.
Troubleshoot Microsoft 365, Azure, networking, server, security, and endpoint issues.
Resolve advanced technical problems efficiently while maintaining excellent customer communication.
Mentor junior technicians and assist with knowledge transfer.

Cybersecurity

Implement and maintain security best practices.
Manage endpoint detection and response (EDR/MDR) platforms.
Assist with security assessments and remediation efforts.
Configure and monitor email security, MFA, Conditional Access, and identity protection solutions.
Participate in vulnerability remediation and i ---------- response activities.

Infrastructure & Cloud

Deploy and support Microsoft 365 environments.
Manage cloud infrastructure including Azure services.
Support Windows Server environments and virtualization platforms.
Maintain backup and disaster recovery solutions.
Implement network infrastructure including firewalls, switches, and wireless systems.

Projects

Lead technical implementations and migrations.
Execute Microsoft 365 tenant migrations.
Deploy cybersecurity solutions.
Assist with strategic technology planning for clients.
Create and maintain technical documentation and SOPs.

Client Success

Build trusted relationships with clients.
Participate in technology reviews and strategic discussions.
Provide recommendations that align technology with business goals.
Help clients understand and improve their cybersecurity posture.

Required Qualifications
Experience

5+ years of IT support experience.
5+ years working within an MSP environment.
Experience supporting multiple clients simultaneously.
Demonstrated success managing escalation-level technical issues.

Technical Expertise
Strong experience with:

Microsoft 365
Azure
Entra ID (Azure AD)
Windows Server
Active Directory
Networking fundamentals
VPN technologies
DNS and DHCP
Endpoint management
Backup and disaster recovery
Cybersecurity solutions
Microsoft Intune
Multi-Factor Authentication (MFA)
Conditional Access Policies
RMM and PSA platforms

Soft Skills

Exceptional communication skills.
Strong documentation habits.
Excellent time management.
Ability to prioritize multiple tasks and clients.
Self-motivated and highly accountable.
Team-first mentality.

Preferred Qualifications

Microsoft certifications (MS-102, AZ-104, SC-300, Security certifications).
CompTIA Security+, Network+, or similar.
Experience with Huntress, OpenText, NinjaOne/NinjaRMM, CIPP, HaloPSA and other MSP tools.
Experience with VoIP/Teams Phone solutions.
Experience supporting compliance requirements such as HIPAA, CIS, or NIST.

What Success Looks Like
Within your first year, you will:

Become a trusted technical resource for clients.
Consistently resolve complex technical issues.
Contribute to client retention and satisfaction.
Help improve security posture across client environments.
Mentor and elevate junior tea ---------- mbers.
Contribute ideas that improve the company, our services, and our processes.

Why Join DigitalBrainz?

Family-oriented culture
Long-term career growth opportunities
Exposure to all aspects of the business
Meaningful relationships with clients
Small team where your voice matters
Continuous learning and professional development
Opportunity to build a career, not just hold a job

Compensation

Competitive salary based on experience
Paid training and certification opportunities
Paid US holidays
Remote

SKILL REQUIREMENT

DevOps - Deployment Environments English Speaking Threat Hunting

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Senior MSP Systems Engineer

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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