Senior Holiday Homes Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

840-1040 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 7, 2026

JOB OVERVIEW

Please only apply if you are serious and have relevant 5 years + experience.

We are a fast-growing property management company specialising in long-term rentals and premium holiday homes across Auckland.

We are looking for a highly capable Holiday Homes Operations Manager to take ownership of our short-term rental portfolio and deliver an exceptional guest experience from enquiry through to checkout.

This is not a standard VA role — we are looking for someone experienced, proactive, and confident managing operations at a high level.

The Role

You will be responsible for the day-to-day management of our holiday home portfolio, acting as the central point of coordination between guests and our internal team.

Key responsibilities include:

-Managing all guest communication (pre-booking, during stay, and post-stay)
-Acting as the liaison between guests and our team (property manager, housekeeping, maintenance)
-Managing reservations, booking changes, payments, and add-ons (e.g. cots, extras)
-Preparing and onboarding new properties into our PMS (Guesty)
-Monitoring and maintaining a clear, organised inbox
-Triaging and responding to enquiries, and delegating where appropriate
-Logging and coordinating maintenance jobs
-Processing and tracking invoices and operational admin
-Supporting smooth day-to-day operations across the holiday home portfolio

About You

We are looking for someone who can take ownership and make decisions — not someone who needs constant direction.

You will ideally have:

-Strong experience in short-term rental or property management (Airbnb, Guesty or similar PMS)
-Excellent written communication and customer service skills
-The ability to problem-solve and handle issues independently
-High attention to detail and strong organisational skills
-Confidence managing multiple properties and priorities at once
-Experience coordinating with remote teams (housekeeping, maintenance, etc.)

SKILL REQUIREMENT

Short Term Rentals Email Management Customer Service

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Senior Holiday Homes Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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