Senior Help Desk for MSP w SharePoint experience (100% Remote)

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: TYPE OF WORK

Any

: SALARY

$1,800-$2,000 USD per month

: HOURS PER WEEK

40

: DATE UPDATED

Mar 6, 2026

JOB OVERVIEW

* You will be asked to provide your resume and an explainer video about experience in Microsoft 365 SharePoint to be considered.

WHO WE ARE
F8 is technology consulting firm looking for a Senior Help Desk Support Specialist with a positive attitude to join their Networking Team to support clients. The ideal candidate will have superior customer service skills, strong desktop support skills, basic understanding of networking concepts, and a passion for using computing devices and automation to help our clients succeed in their missions and is ready to level up with increased exposure to more complex tasks.

WHAT YOU WOULD DO

- Help Desk Troubleshooting and Resolution: Diagnose and resolve range of issues from Tier 1 to Tier 3 with speed, accuracy, and excellent communication for user follow-ups. Collaborate with vendors and manufacturers for escalated issues related to hardware, software, or firmware bugs.
- Administer and maintain end user accounts, permissions, and access rights using Active Directory, SharePoint administration, InTune, Entra and GPOs.
- Assist engineering team in maintaining stable operation of client networks.
- Administer equipment, hardware and software upgrades.
- Performance Optimization: Analyze network performance metrics and implement solutions to enhance speed, reliability, and scalability. Conduct root cause analysis (RCA) for recurring or major network i ---------- .
- Documentation and Knowledge Sharing: Develop detailed documentation for complex network configurations and solutions. Act as a mentor and technical resource for Tier 1 and Tier 2 support teams.
- Project Collaboration: Partner with network architects, engineers, and clients' IT leadership to design and execute large-scale projects. Test and deploy updates to network systems, ensuring minimal downtime.
- Available for on-call rotations to handle emergencies or critical system outages.

REQUIREMENTS
- 4-5 years' hands-on MSP Help Desk experience. Averaging 20+ tickets per day.
- 2-3 years hands-on administration of 365 SharePoint, Entra ID, and InTune, including tasks like user management, device enrollment, security policy configuration, and application deployment.
- One or more certifications – Network+, A+ and Microsoft Certifications (MCP or MCSA).
- Knowledge of network hardware (Switches, Firewalls, RAID, etc..) and protocols (TCP/IP).
- Knowledge of operating systems. Windows 7, Windows 10, MAC, Server 2008/2012/2016, and some Linux variants (optional).
- Knowledge of Office 365 (front and back setup) and Microsoft Office Suites.
- Able to work calmly under pressure.
- Communicates well both verbally and in writing.
Preferred: PowerShell or Scripting
Preferred: MS-102 or MS SC-200

SKILL REQUIREMENT

SharePoint Helpdesk Support

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Senior Help Desk for MSP w SharePoint experience (100% Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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