Senior Guest Experience Associate

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: TYPE OF WORK

Full Time

: SALARY

$7-10/hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 7, 2026

JOB OVERVIEW

Summary
Stella Retreats manages luxury vacation rental homes across the Northeastern United States. We only manage large and unique properties offering standard rentals and also experiences for guests. We host weddings, corporate retreats, reunions and cater to wealthy clientele.

Who you are
- Great communicator (Fluent English)
- Clear, warm, and precise in writing
- Calm and decisive under pressure
- Organized. Nothing falls through

Deliverables
- Guest communication via PMS, texting, and phone calls
- Cleaning, maintenance, and vendor coordination
- Resolve issues quickly, often before the guest notices
- Support events and large groups with care
- Monitor security and enforce house rules
- Manage reviews and damage claims
- Keep listings, pricing, and property details accurate

To apply
- 2+ years of short-term rental experience required
- Start your proposal with the word "Orange"
- Include your resume and a short 1-2 minute video introducing yourself and your experience.

SKILL REQUIREMENT

Property Management Short Term Rentals Customer Support

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Senior Guest Experience Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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